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Wolters Kluwer
Wolters Kluwer
H1B vīzas sponsorsJuridiskie pakalpojumiKonsultācijasVeselības aprūpe
Wolters Kluwer izstrādā profesionālo informāciju, programmatūru un pakalpojumus cilvēkiem, kuri strādā veselības aprūpes, tiesību, grāmatvedības, nodokļu, finanšu, revīzijas, risku pārvaldības, atbilstības un regulējuma jomā. Tās produkti palīdz ārstiem, medmāsām, kā arī uzņēmējdarbības un juridiskajiem speciālistiem organizēt sarežģītu darbu, pieņemt pārdomātus lēmumus un risināt sarežģītus izaicinājumus. Wolters Kluwer darbojas vairāk nekā 180 valstīs un nodarbina vairāk nekā 21 000 cilvēku, apvienojot veselības aprūpes, juridisko pakalpojumu un ar konsultācijām saistīto jomu zināšanas. Uzņēmuma karjeras organizācija atbalsta iespējas speciālistiem, kuri vēlas veidot šajās nozarēs izmantotus rīkus un informācijas resursus.
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Vakances uzņēmumā

Associate Director of Customer Service

Lead customer success operations for CT Business Licenses, a business license compliance services provider. Drive growth, retention, operational results, and team development.

USAmerikas Savienotās ValstisMOMisūriNYŅujorka
111 200 $ – 198 650 $ / gads
HibrīdiPilna slodzeVecākais speciālistsNepieciešamā Valoda: angļuKlientu atbalsts

Apraksts

  • Serve as a strategic leader on the CT Business Licenses Leadership Team.
  • Set priorities and carry out plans that support growth, profitability, customer outcomes, and employee engagement.
  • Lead managers and teams responsible for Customer Success operations.
  • Turn portfolio strategy into clear plans, objectives, operating rhythms, and measurable responsibilities.
  • Account for performance across related teams, including service quality, timeliness, productivity, customer satisfaction, retention, and margin improvement.
  • Analyze customer feedback, operating data, and performance measures to spot trends, address root causes, and focus improvement efforts.
  • Build scalable processes, policies, standards, and controls that promote consistency, efficiency, and compliance.
  • Work with Operations, Sales, Product, Technology, Finance, and other stakeholders.
  • Direct responses to complex or high-impact customer issues.
  • Match staffing, capacity, budgets, and partner resources to business demand and service commitments.
  • Coach and develop managers and emerging leaders, with attention to feedback, succession planning, and accountability.
  • Lead change, ongoing improvement, and adoption of new tools and ways of working.
  • Bring the customer perspective into business decisions and turn insights into practical improvements.
  • Provide ongoing leadership for approximately six direct reports and their teams.

Prasības

  • Bachelor’s degree required; an advanced degree is preferred.
  • At least 7 years of experience in customer service management and/or service operations.
  • At least 3 years of leadership experience.
  • Experience leading managers and multi-layered customer success, service, or operations teams in a complex, high-volume setting.
  • Experience coaching and mentoring team members.
  • A track record of managing high-volume customer service operations and leading successful teams.
  • Strong strategic and operational leadership capabilities.
  • A customer-focused approach and experience improving satisfaction, retention, and long-term value.
  • Strong business and financial judgment, including budget, capacity, and productivity management and margin improvement initiatives.
  • Ability to interpret operational and customer data.
  • Strong executive communication, influencing, and presentation skills.
  • Experience creating and scaling processes, performance measures, governance, and continuous improvement practices.
  • Demonstrated ability to lead organizational change and build engagement across onshore and offshore teams.
  • Working knowledge of regulated or compliance-driven services.
  • Experience with business licensing, filings, renewals, or entity compliance is preferred.
  • Familiarity with customer success platforms, workflow tools, reporting, and analytics is preferred.
  • Strong analytical and problem-solving abilities.
  • Excellent communication and interpersonal skills.
  • Experience in business license filing or a similar regulatory environment is desirable but not required.
  • Willingness to travel domestically for up to 20% of work time.
  • Must be based in or willing to work from Clayton, Missouri; White Plains, New York; or New York City.

Priekšrocības

  • Eligible for a bonus.
  • Medical, dental, and vision plans.
  • 401(k) plan.
  • Flexible spending and health savings accounts.
  • Commuter benefits.
  • Tuition assistance plan.
  • Vacation and sick time.
  • Paid parental leave.
  • Hybrid work model.
  • Domestic travel opportunities of up to 20% of work time.

Saistītās vakances

Toast

Customer Care Tax Manager II at Toast (Hybrid, United States)

Toast
1001 – 5000 Darbinieki
H1B vīzas sponsorsKonsultācijasLoģistikaPārtika un dzērieni
USAmerikas Savienotās Valstis
90 000 $ – 184 000 $ / gads
HibrīdiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuKlientu atbalsts

Lead Toast’s payroll tax support team, guiding customers through tax preparation, filing, and recovery. Focus on agent development, compliance, service quality, and customer outcomes.

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Security Mutual Life Insurance Company of New York

Customer Service Representative – Insurance

Security Mutual Life Insurance Company of New York
201 – 500 Darbinieki
ApdrošināšanaFinansesVeselības apdrošināšana
USAmerikas Savienotās ValstisNYŅujorkaTXTeksasa
19 $ – 21 $ / stunda
HibrīdiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuKlientu atbalsts

Manage customer calls, payments, and complex policy service requests at Security Mutual Life Insurance Company of New York. Build relationships with clients and agents while keeping insurance transaction records accurate.

Atvērt
Security Mutual Life Insurance Company of New York

Customer Service Representative – Hybrid, Binghamton

Security Mutual Life Insurance Company of New York
201 – 500 Darbinieki
ApdrošināšanaFinanses
USAmerikas Savienotās ValstisNYŅujorkaTXTeksasa
19 $ – 21 $ / stunda
HibrīdiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuNepieciešamā Valoda: spāņuKlientu atbalsts

Manage customer and agent calls, payments, and detailed insurance policy requests for Security Mutual Life Insurance Company of New York. The role is primarily remote, with occasional work at the Binghamton or Houston office.

Atvērt