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First Responder Wellness
First Responder Wellness
51 – 200 Angajați
Asistență medicalăEducațieStare de bine
First Responder Wellness oferă servicii specializate de asistență medicală, bunăstare și educație pentru profesioniștii din domeniul siguranței publice și familiile acestora. Înființată în 2012, organizația oferă sprijin pentru sănătatea mintală, consumul de substanțe și reziliență prin programe rezidențiale și programe intensive pentru pacienți ambulatorii, inclusiv îngrijire virtuală, precum și prin retreaturi și ateliere de mai multe zile. Activitatea sa include și evaluări psihologice înainte de angajare, intervenții în urma incidentelor critice, formare pentru sprijinul între colegi și programe de bunăstare pentru departamentele care deservesc comunitățile poliției, pompierilor, serviciilor medicale de urgență, sistemului penitenciar și operatorilor de dispecerat. First Responder Wellness se concentrează pe abordări competente din punct de vedere cultural și bazate pe dovezi, care răspund stresului operațional, sprijină obiectivele de revenire la locul de muncă și consolidează reziliența în cadrul organizațiilor de siguranță publică.
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Locurile de muncă ale companiei

Admissions Coordinator – Behavioral Health (Remote, California)

Support behavioral health admissions for First Responder Wellness by managing inquiries, insurance verification, assessments, documentation, referrals, and client communication.

USStatele Unite ale AmericiiCACalifornia
22 $ – 26 $ / oră
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăCoordonator admitereGeneral

Descriere

  • Support daily operations for the Admissions Department
  • Act as the first contact for prospective clients, families, first responder departments, peer-support teams, EAPs, and referral partners
  • Handle phone calls, texts, emails, website inquiries, and referrals
  • Collect demographic, behavioral health, substance use, treatment history, insurance, and referral details
  • Recognize behavioral health, medical, safety, intoxication, and withdrawal concerns and escalate them appropriately
  • Explain programs, care levels, admission requirements, expectations, and next steps
  • Schedule comprehensive assessments with Admissions Counselors and Senior Admissions Counselors
  • Collect insurance details and support benefits verification
  • Coordinate with Admissions, Billing, Utilization Review, Clinical/Medical, and other departments
  • Keep timely, accurate records in Salesforce, the electronic health record, Call Tracking Metrics, and other systems
  • Follow up with prospective clients, families, and referral sources
  • Support admission scheduling, arrival details, transportation, required documentation, and related logistics
  • Ensure communication remains consistent when cases move between team members or shifts
  • Share non-clinical resources and referral information as directed
  • Keep current knowledge of behavioral health, substance use treatment, care levels, insurance processes, and referral resources
  • Build cultural awareness of first responders, public safety professionals, veterans, families, and peer-support teams
  • Maintain professional boundaries and separate admissions support from clinical assessment and treatment recommendations
  • Independently manage assigned leads, communications, tasks, and follow-up
  • Take part in meetings, training, continuing education, and organizational activities
  • Follow HIPAA requirements, confidentiality rules, professional boundaries, and ethical standards
  • Complete other assigned duties

Cerințe

  • High school diploma or equivalent is required
  • Experience in behavioral health, substance use treatment, healthcare admissions, intake, customer service, crisis services, or a related area is preferred
  • Prior experience working independently in a remote setting is preferred
  • Knowledge of behavioral health or substance use treatment is preferred
  • Familiarity with first responder or public safety culture is preferred
  • Willingness to complete required cultural competency training
  • Ability to complete required training in behavioral health, crisis recognition, first responder cultural competency, peer support, or CISM
  • Strong computer skills and comfort working across multiple electronic systems
  • Ability to keep required organizational training and certifications current
  • Excellent communication, telephone presence, and rapport-building abilities
  • Strong organizational skills, time management, and attention to detail
  • Ability to handle competing priorities, leads, and communications at the same time
  • Ability to work independently and recognize when consultation or escalation is needed
  • Sound judgment and adherence to established admissions procedures
  • Cultural sensitivity when supporting first responders, public safety professionals, veterans, families, and diverse populations
  • Ability to identify potential behavioral health and safety concerns while staying within role boundaries
  • Strong written and verbal communication skills
  • Proficiency with Salesforce, EHR platforms, Call Tracking Metrics, Microsoft Office/Outlook, or similar tools is preferred
  • Knowledge of insurance verification and behavioral health benefits is preferred
  • Dependability, professionalism, discretion, accountability, and commitment to confidentiality
  • Reliable high-speed internet or Wi-Fi and telephone access
  • A private, quiet, professional workspace appropriate for confidential healthcare communications
  • Ability to protect HIPAA-compliant privacy and information security
  • Reliable availability and responsiveness during scheduled hours
  • Ability to independently manage time, workload, documentation, and follow-up
  • Ability to promptly report technology, internet, telephone, or workspace issues that affect performance

Beneficii

  • Flexible scheduling
  • Overtime may be available according to business needs
  • Required training, continuing education, and organizational activities
  • Access to required training in behavioral health, crisis recognition, first responder cultural competency, peer support, or CISM
  • Remote work option for eligible candidates

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