Manhattan WMOS Engineer
ShyftLabs
Support Manhattan WMOS implementations and operations as a WMS Engineer at ShyftLabs. ShyftLabs builds data products and digital solutions for Fortune 500 companies.
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First Responder Wellness सार्वजनिक सुरक्षा पेशेवरों और उनके परिवारों के लिए विशेष स्वास्थ्य सेवा, वेलनेस और शिक्षा सेवाएँ प्रदान करता है। 2012 में स्थापित यह संगठन मानसिक स्वास्थ्य, मादक पदार्थों के उपयोग और लचीलेपन से जुड़ी सहायता आवासीय तथा गहन बाह्यरोगी कार्यक्रमों, वर्चुअल देखभाल, रिट्रीट और कई दिनों तक चलने वाली कार्यशालाओं के माध्यम से प्रदान करता है। इसके कार्य में पूर्व-रोजगार मनोवैज्ञानिक परीक्षण, गंभीर घटनाओं पर प्रतिक्रिया, सहकर्मी सहायता प्रशिक्षण और पुलिस, अग्निशमन, EMS, सुधार सेवाओं तथा डिस्पैच समुदायों के लिए विभागीय वेलनेस कार्यक्रम भी शामिल हैं। First Responder Wellness सांस्कृतिक रूप से सक्षम और प्रमाण-आधारित तरीकों पर ध्यान केंद्रित करता है, जो कार्य-संबंधी तनाव को संबोधित करते हैं, काम पर लौटने के लक्ष्यों में सहायता करते हैं और सार्वजनिक सुरक्षा संगठनों में लचीलेपन को मजबूत बनाते हैं।
Admissions Coordinator – Behavioral Health (Remote, California)
Support behavioral health admissions for First Responder Wellness by managing inquiries, insurance verification, assessments, documentation, referrals, and client communication.
विवरण
- Support daily operations for the Admissions Department
- Act as the first contact for prospective clients, families, first responder departments, peer-support teams, EAPs, and referral partners
- Handle phone calls, texts, emails, website inquiries, and referrals
- Collect demographic, behavioral health, substance use, treatment history, insurance, and referral details
- Recognize behavioral health, medical, safety, intoxication, and withdrawal concerns and escalate them appropriately
- Explain programs, care levels, admission requirements, expectations, and next steps
- Schedule comprehensive assessments with Admissions Counselors and Senior Admissions Counselors
- Collect insurance details and support benefits verification
- Coordinate with Admissions, Billing, Utilization Review, Clinical/Medical, and other departments
- Keep timely, accurate records in Salesforce, the electronic health record, Call Tracking Metrics, and other systems
- Follow up with prospective clients, families, and referral sources
- Support admission scheduling, arrival details, transportation, required documentation, and related logistics
- Ensure communication remains consistent when cases move between team members or shifts
- Share non-clinical resources and referral information as directed
- Keep current knowledge of behavioral health, substance use treatment, care levels, insurance processes, and referral resources
- Build cultural awareness of first responders, public safety professionals, veterans, families, and peer-support teams
- Maintain professional boundaries and separate admissions support from clinical assessment and treatment recommendations
- Independently manage assigned leads, communications, tasks, and follow-up
- Take part in meetings, training, continuing education, and organizational activities
- Follow HIPAA requirements, confidentiality rules, professional boundaries, and ethical standards
- Complete other assigned duties
आवश्यकताएँ
- High school diploma or equivalent is required
- Experience in behavioral health, substance use treatment, healthcare admissions, intake, customer service, crisis services, or a related area is preferred
- Prior experience working independently in a remote setting is preferred
- Knowledge of behavioral health or substance use treatment is preferred
- Familiarity with first responder or public safety culture is preferred
- Willingness to complete required cultural competency training
- Ability to complete required training in behavioral health, crisis recognition, first responder cultural competency, peer support, or CISM
- Strong computer skills and comfort working across multiple electronic systems
- Ability to keep required organizational training and certifications current
- Excellent communication, telephone presence, and rapport-building abilities
- Strong organizational skills, time management, and attention to detail
- Ability to handle competing priorities, leads, and communications at the same time
- Ability to work independently and recognize when consultation or escalation is needed
- Sound judgment and adherence to established admissions procedures
- Cultural sensitivity when supporting first responders, public safety professionals, veterans, families, and diverse populations
- Ability to identify potential behavioral health and safety concerns while staying within role boundaries
- Strong written and verbal communication skills
- Proficiency with Salesforce, EHR platforms, Call Tracking Metrics, Microsoft Office/Outlook, or similar tools is preferred
- Knowledge of insurance verification and behavioral health benefits is preferred
- Dependability, professionalism, discretion, accountability, and commitment to confidentiality
- Reliable high-speed internet or Wi-Fi and telephone access
- A private, quiet, professional workspace appropriate for confidential healthcare communications
- Ability to protect HIPAA-compliant privacy and information security
- Reliable availability and responsiveness during scheduled hours
- Ability to independently manage time, workload, documentation, and follow-up
- Ability to promptly report technology, internet, telephone, or workspace issues that affect performance
लाभ
- Flexible scheduling
- Overtime may be available according to business needs
- Required training, continuing education, and organizational activities
- Access to required training in behavioral health, crisis recognition, first responder cultural competency, peer support, or CISM
- Remote work option for eligible candidates
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