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TDCX
TDCX
CeļojumiVeselības aprūpeViesmīlība
TDCX piedāvā klientu pieredzes risinājumus, kas palīdz uzņēmumiem sazināties ar klientiem un sniegt viņiem atbalstu vairākos kanālos. Uzņēmuma piedāvājumā uzsvērta droša un privātumu respektējoša ziņojumapmaiņa, kā arī iespēja piedalīties kopienās un grupu sarunās, lai mijiedarbība būtu organizēta un viegli pieejama. Uzņēmuma profils var būt aktuāls profesionāļiem, kuri interesējas par iespējām klientu pieredzes, komunikācijas pakalpojumu un saistīto uzņēmējdarbības atbalsta operāciju jomā.
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Vakances uzņēmumā

Customer Service Specialist – Singapore (Onsite)

Support customers across multiple communication channels, resolve issues, and help improve customer satisfaction. Join TDCX as a Customer Service Specialist in Singapore.

SGSingapūraKlātienēPilna slodzeJaunākais speciālistsVidējais līmenisNepieciešamā Valoda: angļuKlientu atbalsts

Apraksts

  • Deliver high-quality customer support through all relevant communication channels
  • Assess customer needs, investigate existing issues, and provide clear, practical solutions
  • Resolve cases on first contact where possible and coordinate follow-up with service partners and internal teams in line with service standards
  • Share constructive feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience
  • Follow established procedures to deliver consistent service and maximize customer satisfaction
  • Develop lasting customer relationships by engaging proactively and providing thoughtful support
  • Handle additional duties assigned by management within the employment category while supporting the effective implementation, maintenance, and continuous improvement of TDCX’s Quality Management System

Prasības

  • Diploma, Advanced or Higher Diploma, Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree, or Master’s Degree in any field
  • Around two years of experience in a related field is preferred, while fresh graduates are welcome to apply
  • Strong time management skills and the drive to exceed expectations
  • Ability to manage multiple tasks and use customer-provided information to tailor responses and actions to individual needs
  • Strong communication abilities, including active listening, empathy, and professional phone etiquette
  • Comfort using computers and multiple systems, with the ability to learn and adapt to new tools
  • Excellent spoken and written English, plus proficiency in the language of the supported market

Priekšrocības

  • Attractive compensation and additional perks
  • Comprehensive medical, insurance, and social security coverage
  • World-class workplace facilities
  • Employee engagement activities and recognition programs
  • Robust learning and development opportunities for career growth
  • Positive workplace culture focused on supporting your future
  • Convenient location with direct public transport connections
  • Flexible working arrangements
  • Coaching and mentoring from experienced professionals
  • Global employer recognized through industry awards

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Atvērt