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TDCX
TDCX
Asistență medicalăCălătoriiOspitalitate
TDCX oferă soluții pentru experiența clienților, concepute pentru a ajuta companiile să comunice cu clienții lor și să îi sprijine prin mai multe canale. Oferta sa pune accent pe mesageria securizată, care acordă atenție protejării vieții private, permițând totodată participarea în comunități și conversațiile de grup ce mențin interacțiunile organizate și accesibile. Profilul companiei poate fi relevant pentru profesioniștii care explorează oportunități în experiența clienților, serviciile de comunicare și operațiunile conexe de suport pentru afaceri.
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Customer Service Specialist – Singapore (Onsite)

Support customers across multiple communication channels, resolve issues, and help improve customer satisfaction. Join TDCX as a Customer Service Specialist in Singapore.

SGSingaporeLa sediuNormă întreagăJuniorNivel mediuLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Deliver high-quality customer support through all relevant communication channels
  • Assess customer needs, investigate existing issues, and provide clear, practical solutions
  • Resolve cases on first contact where possible and coordinate follow-up with service partners and internal teams in line with service standards
  • Share constructive feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience
  • Follow established procedures to deliver consistent service and maximize customer satisfaction
  • Develop lasting customer relationships by engaging proactively and providing thoughtful support
  • Handle additional duties assigned by management within the employment category while supporting the effective implementation, maintenance, and continuous improvement of TDCX’s Quality Management System

Cerințe

  • Diploma, Advanced or Higher Diploma, Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree, or Master’s Degree in any field
  • Around two years of experience in a related field is preferred, while fresh graduates are welcome to apply
  • Strong time management skills and the drive to exceed expectations
  • Ability to manage multiple tasks and use customer-provided information to tailor responses and actions to individual needs
  • Strong communication abilities, including active listening, empathy, and professional phone etiquette
  • Comfort using computers and multiple systems, with the ability to learn and adapt to new tools
  • Excellent spoken and written English, plus proficiency in the language of the supported market

Beneficii

  • Attractive compensation and additional perks
  • Comprehensive medical, insurance, and social security coverage
  • World-class workplace facilities
  • Employee engagement activities and recognition programs
  • Robust learning and development opportunities for career growth
  • Positive workplace culture focused on supporting your future
  • Convenient location with direct public transport connections
  • Flexible working arrangements
  • Coaching and mentoring from experienced professionals
  • Global employer recognized through industry awards

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