TDCX
TDCX
TDCX ग्राहक अनुभव समाधान प्रदान करता है, जो व्यवसायों को कई माध्यमों के जरिए अपने ग्राहकों से संवाद करने और उन्हें सहायता देने में मदद करते हैं। इसकी सेवाओं में सुरक्षित और निजता-सचेत संदेश-व्यवस्था पर जोर दिया जाता है, साथ ही समुदाय की भागीदारी और समूह वार्तालापों की सुविधा भी मिलती है, जिससे संवाद व्यवस्थित और सुलभ बने रहते हैं। कंपनी की प्रोफ़ाइल ग्राहक अनुभव, संचार सेवाओं और संबंधित व्यावसायिक सहायता संचालन में अवसर तलाशने वाले पेशेवरों के लिए उपयोगी हो सकती है।

Customer Service Specialist – Singapore (Onsite)

Support customers across multiple communication channels, resolve issues, and help improve customer satisfaction. Join TDCX as a Customer Service Specialist in Singapore.

विवरण

  • Deliver high-quality customer support through all relevant communication channels
  • Assess customer needs, investigate existing issues, and provide clear, practical solutions
  • Resolve cases on first contact where possible and coordinate follow-up with service partners and internal teams in line with service standards
  • Share constructive feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience
  • Follow established procedures to deliver consistent service and maximize customer satisfaction
  • Develop lasting customer relationships by engaging proactively and providing thoughtful support
  • Handle additional duties assigned by management within the employment category while supporting the effective implementation, maintenance, and continuous improvement of TDCX’s Quality Management System

आवश्यकताएँ

  • Diploma, Advanced or Higher Diploma, Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree, or Master’s Degree in any field
  • Around two years of experience in a related field is preferred, while fresh graduates are welcome to apply
  • Strong time management skills and the drive to exceed expectations
  • Ability to manage multiple tasks and use customer-provided information to tailor responses and actions to individual needs
  • Strong communication abilities, including active listening, empathy, and professional phone etiquette
  • Comfort using computers and multiple systems, with the ability to learn and adapt to new tools
  • Excellent spoken and written English, plus proficiency in the language of the supported market

लाभ

  • Attractive compensation and additional perks
  • Comprehensive medical, insurance, and social security coverage
  • World-class workplace facilities
  • Employee engagement activities and recognition programs
  • Robust learning and development opportunities for career growth
  • Positive workplace culture focused on supporting your future
  • Convenient location with direct public transport connections
  • Flexible working arrangements
  • Coaching and mentoring from experienced professionals
  • Global employer recognized through industry awards

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