ANZ
ANZ
ANZ — Австралия мен Жаңа Зеландиядағы клиенттерге қызмет көрсететін ірі банктік және қаржылық қызметтер тобы. Мельбурн қаласында бас кеңсесі орналасқан ұйым 50 000-нан астам қызметкері арқылы бөлшек, жеке, коммерциялық және институционалдық банкингпен қатар, әл-ауқатты басқару және финтехке қатысты қызметтер ұсынады. 180 жылдан астам тарихына сүйене отырып, ANZ неғұрлым теңгерімді әрі тұрақты экономикаға үлес қоса отырып, жеке тұлғаларды, бизнесті және қауымдастықтарды қолдауға ұмтылады.

Part-Time S&S Banking Consultant at ANZ – Kippa-Ring Onsite

Part-time banking consultant supporting Suncorp Bank customers with everyday and digital banking at the Kippa-Ring branch. The role covers account openings, digital onboarding, and responsive customer service.

Сипаттама

  • Deliver customer-focused service that improves satisfaction and first-call resolution
  • Give accurate, timely guidance on everyday banking enquiries, account openings, and related processes by phone or online
  • Help customers use and understand personal banking digital platforms
  • Assist customers through digital onboarding activities
  • Build trust by listening carefully, asking relevant questions, exceeding expectations, and improving outcomes
  • Support a team culture that balances people, customers, risk, and performance
  • Follow internal policies, procedures, legal obligations, Privacy and FSRA requirements, and Underwriting Guidelines
  • Serve customers in person while managing inbound and outbound calls

Талаптар

  • Experience providing a high-quality customer experience
  • Confidence using digital customer service platforms to support customers in real time
  • Ability to guide customers through and troubleshoot common digital banking and mobile applications
  • Understanding of digital verification and identity validation systems used during customer onboarding
  • Proficiency with digital payment methods, including mobile wallets and online payments
  • Ability to manage and resolve digital banking enquiries
  • Willingness to follow internal policies, procedures, legal obligations, Privacy and FSRA requirements, and Underwriting Guidelines

Артықшылықтар

  • Resources and support designed to promote a healthy work-life balance
  • Tools that support remote work and flexible arrangements where practical
  • Opportunities for professional growth across Suncorp Bank and the ANZ Group
  • An inclusive workplace with support for adjustments and access requirements

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