ANZ is a major banking and financial services group serving customers across Australia and New Zealand. With more than 50,000 employees and headquarters in Melbourne, the organization provides retail, private, commercial, and institutional banking alongside wealth management and fintech-related services. Drawing on more than 180 years of history, ANZ works to support individuals, businesses, and communities while contributing to a more balanced and sustainable economy.
Part-Time S&S Banking Consultant at ANZ – Kippa-Ring Onsite
Part-time banking consultant supporting Suncorp Bank customers with everyday and digital banking at the Kippa-Ring branch. The role covers account openings, digital onboarding, and responsive customer service.
Description
- Deliver customer-focused service that improves satisfaction and first-call resolution
- Give accurate, timely guidance on everyday banking enquiries, account openings, and related processes by phone or online
- Help customers use and understand personal banking digital platforms
- Assist customers through digital onboarding activities
- Build trust by listening carefully, asking relevant questions, exceeding expectations, and improving outcomes
- Support a team culture that balances people, customers, risk, and performance
- Follow internal policies, procedures, legal obligations, Privacy and FSRA requirements, and Underwriting Guidelines
- Serve customers in person while managing inbound and outbound calls
Requirements
- Experience providing a high-quality customer experience
- Confidence using digital customer service platforms to support customers in real time
- Ability to guide customers through and troubleshoot common digital banking and mobile applications
- Understanding of digital verification and identity validation systems used during customer onboarding
- Proficiency with digital payment methods, including mobile wallets and online payments
- Ability to manage and resolve digital banking enquiries
- Willingness to follow internal policies, procedures, legal obligations, Privacy and FSRA requirements, and Underwriting Guidelines
Benefits
- Resources and support designed to promote a healthy work-life balance
- Tools that support remote work and flexible arrangements where practical
- Opportunities for professional growth across Suncorp Bank and the ANZ Group
- An inclusive workplace with support for adjustments and access requirements