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Київстар
Київстар
1,001 – 5,000 Employees
Telecommunications
Київстар is a Ukrainian telecommunications company serving individuals, businesses, and public-sector organizations with mobile connectivity, home internet, television, and international roaming. Its offerings include SIM cards, eSIM, data plans, and combined mobile, internet, and TV packages. The company also provides customer and technical support through several channels, contributes to social initiatives, and enables access to online medical appointments. Київстар’s work centers on expanding reliable digital connectivity across Ukraine.
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System Analyst, Contact Center Integrations (Remote, Ukraine)

System Analyst role focused on contact center integrations for Kyivstar.Tech in Ukraine. The position covers partner coordination, requirements analysis, solution design, testing, and cross-functional delivery.

UAUkraineRemoteFull-timeMiddleSeniorEnglish RequiredUkrainian RequiredCall Center Representative
CloudSOAP

Description

  • Analyze business and system requirements, defining use cases and functional software requirements.
  • Identify solution options and assess their technical feasibility and alignment with business needs.
  • Create and maintain functional and technical documentation for processes supporting, configuring, and maintaining solutions.
  • Collaborate with analysts and developers in a cross-functional team to deliver contact center ecosystem products.
  • Work with development and IT teams, external stakeholders, and end users to ensure technical compatibility and user satisfaction.
  • Coordinate end-to-end integrations with partner contact centers, covering requirements analysis, solution design, partner IT coordination, service quality oversight, and SPOC responsibilities.
  • Oversee testing, gather user feedback, and recommend functional improvements.
  • Select and implement the tools, technologies, and methods required for delivery.

Requirements

  • At least three years of relevant experience as a System Analyst or Business/System Analyst.
  • Experience producing solution artifacts such as UML diagrams, use cases, business rules, and functional and non-functional specifications.
  • Experience designing system integrations through REST and SOAP APIs.
  • Experience working with non-functional requirements, including SLA, performance, security, logging, and monitoring.
  • Understanding of CI/CD principles and the software development lifecycle.
  • Experience collaborating with business owners, developers, QA teams, and external partners.
  • Strong communication and facilitation skills.
  • Strong analytical ability, systems thinking, and comfort working in uncertain conditions.
  • English proficiency sufficient for technical documentation and partner communication.
  • Experience with Contact Center, CRM/XRM, BSS/OSS, or other enterprise solutions is an advantage.
  • Understanding of microservice and cloud-native architectures is an advantage.
  • Experience using low-code or no-code platforms to implement business processes and integrations is an advantage.
  • Experience conducting root-cause analysis of incidents is an advantage.

Benefits

  • Choice of office-based or remote work.
  • Remote onboarding.
  • Performance bonuses for all employees, paid annually or quarterly depending on the role.
  • Learning opportunities through internal resources, partner programs, and an in-house library.
  • Health and life insurance for employees.
  • Wellbeing program and access to a corporate psychologist.
  • Reimbursement for Kyivstar mobile communication costs.

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