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TDCX
TDCX
HealthcareHospitalityTravel
TDCX provides customer experience solutions designed to help businesses communicate with and support their customers across multiple channels. Its offering emphasizes secure, privacy-conscious messaging, while also enabling community participation and group conversations that keep interactions organized and accessible. The company’s profile may be relevant to professionals exploring opportunities in customer experience, communication services, and related business support operations.
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Senior Sales Team Lead at TDCX in Singapore

Lead a Singapore-based sales team at TDCX by managing contact-centre performance, coaching employees, and coordinating training. Help deliver customer experience, sales, and digital marketing solutions for global brands.

SGSingaporeOn-siteFull-timeSeniorEnglish RequiredSales

Description

  • Oversee daily contact-centre operations and keep performance within KPI targets
  • Collaborate with teams to deliver the client’s defined qualitative objectives
  • Create work procedures and processes aligned with company and departmental standards, procedures, and strategic priorities
  • Ensure performance feedback for team members is accurate, complete, and delivered on time
  • Coach and guide team members to achieve KPIs and comply with organizational policies and guidelines
  • Assess training requirements and coordinate classroom or online learning with the training department
  • Improve team performance through call monitoring, team briefings, and monthly coaching sessions
  • Handle additional management-assigned duties within the employment category and help implement, maintain, and continuously improve TDCX’s Quality Management System

Requirements

  • An Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, or Professional Degree in any field
  • At least two years of relevant work experience is preferred for this position
  • Demonstrated ability to lead, inspire, and motivate others toward goals and performance metrics
  • Project and resource management capabilities
  • Strong communication and interpersonal abilities
  • Excellent decision-making and analytical skills
  • Excellent spoken and written English, plus proficiency in the language of the supported market

Benefits

  • Attractive remuneration and a range of perks
  • Comprehensive medical, insurance, and social security coverage
  • World-class workspaces
  • Employee activities and recognition programs
  • Structured learning and development plans for career growth
  • Positive workplace culture supporting future development
  • Convenient location with direct public transport connections
  • Flexible working arrangements
  • Coaching and mentoring from subject-matter experts
  • The opportunity to join a global company recognized with hundreds of industry awards

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