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TDCX
TDCX
Asistență medicalăCălătoriiOspitalitate
TDCX oferă soluții pentru experiența clienților, concepute pentru a ajuta companiile să comunice cu clienții lor și să îi sprijine prin mai multe canale. Oferta sa pune accent pe mesageria securizată, care acordă atenție protejării vieții private, permițând totodată participarea în comunități și conversațiile de grup ce mențin interacțiunile organizate și accesibile. Profilul companiei poate fi relevant pentru profesioniștii care explorează oportunități în experiența clienților, serviciile de comunicare și operațiunile conexe de suport pentru afaceri.
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Senior Sales Team Lead at TDCX in Singapore

Lead a Singapore-based sales team at TDCX by managing contact-centre performance, coaching employees, and coordinating training. Help deliver customer experience, sales, and digital marketing solutions for global brands.

SGSingaporeLa sediuNormă întreagăSeniorLimbă Obligatorie: englezăVânzări

Descriere

  • Oversee daily contact-centre operations and keep performance within KPI targets
  • Collaborate with teams to deliver the client’s defined qualitative objectives
  • Create work procedures and processes aligned with company and departmental standards, procedures, and strategic priorities
  • Ensure performance feedback for team members is accurate, complete, and delivered on time
  • Coach and guide team members to achieve KPIs and comply with organizational policies and guidelines
  • Assess training requirements and coordinate classroom or online learning with the training department
  • Improve team performance through call monitoring, team briefings, and monthly coaching sessions
  • Handle additional management-assigned duties within the employment category and help implement, maintain, and continuously improve TDCX’s Quality Management System

Cerințe

  • An Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, or Professional Degree in any field
  • At least two years of relevant work experience is preferred for this position
  • Demonstrated ability to lead, inspire, and motivate others toward goals and performance metrics
  • Project and resource management capabilities
  • Strong communication and interpersonal abilities
  • Excellent decision-making and analytical skills
  • Excellent spoken and written English, plus proficiency in the language of the supported market

Beneficii

  • Attractive remuneration and a range of perks
  • Comprehensive medical, insurance, and social security coverage
  • World-class workspaces
  • Employee activities and recognition programs
  • Structured learning and development plans for career growth
  • Positive workplace culture supporting future development
  • Convenient location with direct public transport connections
  • Flexible working arrangements
  • Coaching and mentoring from subject-matter experts
  • The opportunity to join a global company recognized with hundreds of industry awards

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