TDCX компанияларға бірнеше арна арқылы клиенттерімен байланысуға және оларға қолдау көрсетуге көмектесуге арналған клиенттік тәжірибе шешімдерін ұсынады. Оның қызметтері қауіпсіз әрі құпиялылықты ескеретін хабар алмасуға басымдық береді, сондай-ақ өзара әрекеттесуді реттелген және қолжетімді күйде сақтайтын қауымдастыққа қатысу мен топтық әңгімелерді қолдайды. Компанияның профилі клиенттік тәжірибе, коммуникация қызметтері және соған байланысты бизнес-қолдау операциялары салаларындағы мүмкіндіктерді қарастыратын мамандар үшін қызықты болуы мүмкін.
Senior Sales Team Lead at TDCX in Singapore
Lead a Singapore-based sales team at TDCX by managing contact-centre performance, coaching employees, and coordinating training. Help deliver customer experience, sales, and digital marketing solutions for global brands.
Сипаттама
- Oversee daily contact-centre operations and keep performance within KPI targets
- Collaborate with teams to deliver the client’s defined qualitative objectives
- Create work procedures and processes aligned with company and departmental standards, procedures, and strategic priorities
- Ensure performance feedback for team members is accurate, complete, and delivered on time
- Coach and guide team members to achieve KPIs and comply with organizational policies and guidelines
- Assess training requirements and coordinate classroom or online learning with the training department
- Improve team performance through call monitoring, team briefings, and monthly coaching sessions
- Handle additional management-assigned duties within the employment category and help implement, maintain, and continuously improve TDCX’s Quality Management System
Талаптар
- An Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, or Professional Degree in any field
- At least two years of relevant work experience is preferred for this position
- Demonstrated ability to lead, inspire, and motivate others toward goals and performance metrics
- Project and resource management capabilities
- Strong communication and interpersonal abilities
- Excellent decision-making and analytical skills
- Excellent spoken and written English, plus proficiency in the language of the supported market
Артықшылықтар
- Attractive remuneration and a range of perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Employee activities and recognition programs
- Structured learning and development plans for career growth
- Positive workplace culture supporting future development
- Convenient location with direct public transport connections
- Flexible working arrangements
- Coaching and mentoring from subject-matter experts
- The opportunity to join a global company recognized with hundreds of industry awards