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Compass Experience Labs
Compass Experience Labs
201 – 500 Employees
ConsultingFood & BeverageLogistics
Compass Experience Labs is a consulting company focused on customer experience, customer care, and recruitment process optimization. It helps businesses improve customer interactions through tailored support programs, loyalty optimization, and systems optimization that work with existing business systems. Its services include 24/7 customer support and end-to-end Recruitment Process Outsourcing (RPO), supporting organizations seeking more efficient customer operations and recruitment processes. Compass Experience Labs works with businesses in areas including food and beverage, logistics, subscription commerce, and apparel, developing customer care strategies suited to their operational needs.
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Senior Sales Account Executive, BPO and CX Solutions — Ohio Remote

Lead end-to-end sales of BPO and customer experience solutions in a senior, quota-focused role. Generate new business through prospecting, consultative discovery, negotiation, and deal closure.

USUnited StatesOHOhioRemoteFull-timeSeniorEnglish RequiredAccount ExecutiveSales
Apollo

Description

  • Identify and qualify prospects in target markets through email, LinkedIn, and telephone outreach
  • Manage opportunities from first conversation through service presentation, commercial negotiation, and close
  • Create, develop, and oversee an individual sales pipeline
  • Keep HubSpot records current and reliable for forecasting and performance reporting
  • Uncover business challenges and guide prospects through consultative, solution-oriented sales discussions
  • Build detailed expertise across BPO offerings such as customer support, employee and HR support, and IT help desk services
  • Engage stakeholders ranging from operational practitioners to directors and senior executives
  • Apply pricing knowledge and negotiate terms that support profitable closes
  • Monitor changes in industry dynamics, customer service technology, platforms, and competitors
  • Position customer experience as a driver of business growth
  • Assist sales operations with data upkeep, reporting, and HubSpot administration
  • Generate incremental revenue and help expand the client portfolio

Requirements

  • A bachelor’s degree in business, marketing, or a comparable discipline is strongly preferred
  • At least five years of direct sales experience with a record of closing business and surpassing quota across organizational levels, preferably in BPO or CX outsourcing
  • Proven hunter mentality with the initiative to originate, pursue, and win opportunities
  • Strong capability in consultative selling
  • Confidence using CRM systems to independently manage the pipeline and maintain accurate reporting
  • Hands-on HubSpot experience is strongly preferred; familiarity with Apollo and Surfe is also preferred
  • Ability to take ownership of deal economics and conduct pricing negotiations
  • Comfort using AI tools including Claude, ChatGPT, and Gemini
  • Genuine interest in customer care
  • Background in a service-based environment; startup experience is an advantage
  • Existing relationships with prospective customers in target industries
  • Proficiency with Google Workspace applications such as Docs, Sheets, Slides, and Drive
  • Availability and willingness to travel about 40% of the time
  • Excellent written and spoken communication
  • Strong presentation and negotiation skills
  • Proactive, self-directed approach to learning and resolving knowledge gaps
  • Independent, results-focused self-starter
  • Comfort initiating contact through cold email, cold calling, and professional networking platforms
  • Highly organized and precise, especially when handling data entry and reporting

Benefits

  • Sales commission in addition to a competitive base salary
  • Paid time off
  • Medical, dental, and vision coverage
  • Fully remote work arrangement
  • Inclusive workplace environment
  • Opportunities for professional growth

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