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Preferred Hotels & Resorts
Preferred Hotels & Resorts
201 – 500 Employees
ConsultingLogisticsMarketing
Preferred Hotels & Resorts is a global hospitality brand representing a curated collection of independent luxury hotels and resorts. Its portfolio brings together distinctive properties known for personalized service, characterful accommodations, and amenities designed around individual guest preferences. Across destinations worldwide, the company highlights each hotel’s local identity while maintaining a consistent focus on refined, memorable stays.
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Senior Manager, Digital Content - Preferred Hotels & Resorts - New York Hybrid

Lead digital content operations for Preferred Travel Group’s global hotel brands. Oversee CMS publishing, content governance, localization, and a team of Content Specialists.

USUnited StatesNYNew York
$120,000 – $145,000 / year
HybridFull-timeSeniorEnglish RequiredContent Marketing Manager
Drupal

Description

  • Manage two Content Specialists by setting priorities, assigning work, balancing capacity, and maintaining clear goals
  • Develop direct reports through ongoing feedback, performance discussions, goal setting, and development plans
  • Build team operating routines for backlog reviews, production planning, quality calibration, workload balancing, and escalations
  • Manage digital content intake and establish requirements, specifications, and delivery deadlines
  • Maintain standards for copy length, image dimensions, required fields, and content rights and usage
  • Manage relationships with member hotels and representatives contributing property copy and imagery
  • Own CMS intake, review, approval, and publishing processes across B2C and B2B channels
  • Administer content in the CMS and DAM, including metadata, structure, cross-references, and localized variants
  • Lead content modeling in partnership with product, creative, and technical teams
  • Forecast content capacity against the roadmap and identify competing demands
  • Collaborate with marketing and loyalty teams on landing pages, promotional pages, and feed content
  • Track and report SLA performance, backlog health, defect rates, publishing throughput, localization readiness, and stakeholder satisfaction
  • Address content readiness risks, dependency gaps, contributor delays, and quality concerns
  • Find opportunities to improve processes, automate work, and strengthen governance
  • Develop and deliver content strategy under the direction of the Senior Director, Digital Product

Requirements

  • Six or more years of experience in digital content, content operations, or eCommerce content management
  • At least two years of direct people management or formal leadership of a content function
  • Proven ability to coach team members, allocate work, and hold contributors accountable for delivery standards
  • Hands-on experience owning a CMS at scale; headless CMS experience is preferred
  • Experience configuring workflows, authoring structured content, and supporting localization patterns
  • Experience with Drupal and/or Hygraph is a plus
  • Experience running a publishing operation with SLAs, a visible backlog, and throughput and quality reporting
  • Experience overseeing agency or vendor delivery
  • Experience managing content intake from internal creative teams, field properties, and agencies
  • Comfort working with content types, references, union, localization, and versioning
  • Ability to define and author content model changes when needed
  • Comfort working in a rapidly changing technology environment
  • Strong relationship-building, communication, follow-through, and attention to detail

Benefits

  • Office-based work with flexibility for remote work
  • Opportunities for professional development
  • Mentorship opportunities
  • Inclusive culture with cross-functional collaboration

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