Remote Project Coordinator (South Africa)
Remote Recruitment
Coordinate project tasks, timelines and status updates for a UK-based employer. Work remotely from South Africa during UK business hours.
Open
Acclaro is a localization and translation services company that helps organizations prepare and deliver multilingual content for global audiences. Its work combines AI-powered language technology, human expertise, and integrations such as WordsOnline and My Acclaro to support translation, multimedia orchestration, global marketing, and content testing. Acclaro serves a range of content needs, including websites, software, marketing materials, eLearning, technical documentation, and knowledge bases, with services designed to help teams manage international content at scale.
Senior Localization Project Manager at Acclaro — Hybrid in Slovakia
Senior Localization Project Manager responsible for complex multilingual delivery and account operations at Acclaro. The role oversees client performance, teams, financial controls, escalations, and workflow improvements.
Description
- Manage daily operations for an assigned portfolio of accounts
- Direct complex, high-priority localization projects and connected workstreams across software, marketing, multimedia, and documentation from initial scoping through completion
- Own account performance across SLAs, KPIs, quality, timelines, budgets, productivity, and client satisfaction
- Monitor unfavorable trends and put corrective measures in place
- Serve as the primary senior operational contact for clients and lead assigned service and governance discussions
- Keep account plans, trackers, reports, decisions, risks, issues, and action logs up to date
- Provide operational material for business reviews and assist Program Managers with governance and account planning
- Handle operational escalations, organize root-cause reviews and recovery plans, and elevate significant issues when needed
- Develop and implement improvements to workflows, quality, and productivity
- Create consistent repeatable processes while advancing automation, technology, and self-service options
- Coordinate resources across projects and accounts, distribute work, and manage dependencies
- Oversee the operational rollout of new services, workflows, and less complex onboarding activities
- Give Project Managers and Project Coordinators daily direction, prioritization, and mentoring
- Work with Program Management, Account Management, Solutions, Technology, Engineering, Quality, Vendor Management, Finance, linguists, and DTP teams
- Scope and price work, track revenue and gross-margin indicators, manage delivery costs, and contribute to forecasting
- Find opportunities to enhance or expand services and provide delivery expertise for proposals, solution design, and implementation plans
- Complete project and account documentation, purchase-order controls, invoicing inputs, system records, and administrative processes accurately and on schedule
Requirements
- At least five years managing localization projects within a language-service provider or similarly complex global delivery setting
- Bachelor’s degree in a relevant discipline or equivalent professional experience
- Track record of independently leading complex projects or account workstreams with responsibility for quality, finances, and schedules
- Strong ability to manage daily client relationships and communicate performance, risks, decisions, and actions clearly and professionally
- Ability to apply data and sound judgment to prioritize work, recognize trends, and make timely decisions within an agreed remit
- Experience managing operational escalations, coordinating root-cause analysis, and driving recovery actions through completion
- Working knowledge of localization finances, including scoping, quoting, budget management, revenue, and gross-margin factors
- Ability to coordinate contributors and dependencies across global cross-functional teams without formal authority
- Confidence coaching Project Managers and Project Coordinators and reinforcing consistent working practices
- Ability to work within a segment-based service model with varying Senior Project Manager and Program Manager involvement by account
- Ability to combine ownership and initiative with appropriate escalation of strategic, commercial, contractual, and significant client matters
- Experience leading operational delivery for enterprise, growth, or multi-service client accounts
- Experience running service reviews, KPI reporting, QBR preparation, account-health monitoring, or structured governance activities
- Experience implementing client workflows, service expansions, or operational onboarding across multiple teams
- Experience producing measurable process, quality, productivity, or margin gains through standardization or automation
- Advanced experience using translation-management systems, localization platforms, reporting tools, or technology-enabled delivery models
- Recognized project-management credential such as PMP, PRINCE2, or an equivalent qualification
- Fluency in at least one language in addition to English
- Composed, organized judgment in ambiguous situations, fast-changing environments, or client escalations
Benefits
- Remote work
- Flexible paid time off
- Healthy work-life balance
- Mentorship opportunities
- Professional development programs
- Defined advancement pathways
- Market-leading compensation
- Bonuses
- Comprehensive medical coverage
- Comprehensive retirement plans
- Regular employee recognition programs
- Supportive leadership
- Supportive and inclusive workplace
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