Events and Ecosystem Manager
Firmable
Lead Firmable’s US growth through events, partnerships, and pipeline generation. Build the B2B sales intelligence platform’s ecosystem from San Francisco.
Open
Zaelab is a B2B digital transformation consultancy and digital agency helping organizations improve how customers discover, configure, buy, and manage products online. Its work spans user experience, content management, configure-price-quote, guided selling, product management, and composable commerce for businesses in manufacturing, distribution, healthcare and life sciences, and high-tech. Zaelab delivers B2B, direct-to-consumer, and marketplace commerce solutions across platforms including Salesforce, Shopify, SAP, BigCommerce, Adobe Commerce, and commercetools. Following its acquisition of Trellis, the company offers broader full-service capabilities focused on streamlining operations, reducing inefficiencies, and supporting digital growth.
Senior Director, Client Partner — Zaelab (Remote, United States)
Lead Zaelab’s $15–20M enterprise client portfolio for a remote, full-time senior leadership role. Drive account growth, executive engagement, commercial performance, and client-services team development.
Description
- Manage the financial and operational performance of a $15–20M portfolio of strategic enterprise accounts, covering revenue, margin, forecasting, renewals, and growth.
- Set annual targets for accounts and the wider portfolio while maintaining clear performance visibility.
- Strengthen client relationships and uncover opportunities for account expansion.
- Generate pipeline through new statements of work, retainers, change orders, and multi-phase transformation programs.
- Identify whitespace opportunities and work with Sales, Solutions, and Practice leaders to create actionable plans.
- Create and deliver Account Growth Plans.
- Act as a trusted executive advisor to VP, SVP, and C-suite client stakeholders.
- Build multi-year digital roadmaps that connect technology investments with business outcomes.
- Create consistent executive-engagement, quarterly business review, and annual-planning cadences.
- Lead client escalations and resolve issues constructively.
- Guide conversations involving scope, delivery, performance, and commercial outcomes.
- Convert client challenges into measurable-value opportunities, business cases, and executive recommendations.
- Broaden client relationships across Zaelab’s full range of capabilities.
- Build and manage the portfolio team, including Client Partners, engagement and delivery leaders, and account-operations staff.
- Lead hiring, staffing, coaching, and performance management.
- Introduce scalable account-management practices and reinforce accountability, transparency, and client ownership.
- Work with Delivery, Sales, Solutions, and Practice leadership to connect strategy with execution.
- Support go-to-market strategy for B2B manufacturing, distribution, and industrial sectors.
- Help expand Zaelab’s Client Services organization, processes, and operating model.
- Contribute to leadership planning, budgeting, hiring, capacity planning, and strategic priorities.
- Retain and strengthen the portfolio while meeting revenue and margin objectives.
- Within the first 12 months, establish growth plans, progress the expansion pipeline, deepen executive relationships, and improve portfolio performance predictability.
Requirements
- Bring at least 12 years of experience in management consulting, digital consulting, systems integration, or technology professional services.
- Have at least three years of direct responsibility for a portfolio or strategic accounts generating approximately $15–20M in annual revenue.
- Show a record of expanding enterprise accounts through new statements of work, additional services, and multi-year programs.
- Experience building and leading high-performing client or account teams, including hiring, staffing, coaching, and performance management.
- Bring substantial experience serving manufacturing, distribution, industrial, or similarly complex B2B organizations.
- Have sold or delivered engagements involving ServiceNow, composable commerce, Customer-to-Cash, or Quote-to-Cash.
- Apply strong commercial judgment to connect client business challenges with technology and consulting opportunities.
- Operate confidently with senior client stakeholders and handle complex discussions about scope, performance, priorities, and investment.
- Lead hands-on while moving effectively between executive strategy and account-level details.
- Be able to travel across North America up to 25% for client, team, and company events.
- ServiceNow experience, particularly with CPQ, CRM, Field Service Management (FSM), or Sales and Order Management (SOM), is advantageous.
- Familiarity with commercetools, Salesforce Commerce Cloud, Shopify, SAP Commerce, or BigCommerce is advantageous.
- Existing VP and C-suite relationships within manufacturing, distribution, or industrial organizations are advantageous.
- Experience establishing or scaling a Client Services, Account Management, or Client Partner function within a growing consultancy is advantageous.
Benefits
- Unlimited vacation and paid time off
- Full health benefits and a fixed-percentage 401(k) plan for U.S. employees
- RRSP for Canadian employees
- Fully remote work with distributed teams
- Paid parental leave
- Continuing training and education opportunities
- A low-bureaucracy culture focused on responsibilities rather than titles
- An inclusive and accessible work environment
- Equal-opportunity employment
- Workplace accommodations
- AI-assisted initial application review followed by final decisions from People Operations
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