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Thermo Fisher Scientific develops and delivers technologies, laboratory products, and pharmaceutical services that support scientific research and healthcare. Its work spans life sciences research, analytical problem-solving, laboratory productivity, diagnostics, and the development and manufacturing of therapies. The company serves customers through a global team and a portfolio of brands including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD. Its careers encompass the scientific, healthcare, manufacturing, logistics, and service operations behind these offerings.
Field Service Engineer, China
Install and repair analytical instruments for Thermo Fisher Scientific, serving research, industrial, and healthcare customers across China.
Description
- Install, maintain, troubleshoot, and repair advanced analytical and scientific instruments
- Provide field service to customers in research, industrial, and healthcare settings
- Diagnose equipment faults, including component-level issues
- Deliver customer support
- Train customers to operate equipment and provide ongoing support
- Record service work and prepare detailed reports
- Respond to customer requests at short notice
- Travel 50–75% within the assigned territory
Requirements
- An advanced degree with no prior experience, or a bachelor's degree and at least two years of hands-on experience installing, troubleshooting, and repairing complex analytical instruments
- Preferred study areas include electronics, engineering, physics, chemistry, or a related technical field
- Relevant certifications are an advantage
- Strong electronics and mechanical troubleshooting skills, including component-level diagnosis
- Experience with ultra-high vacuum systems and high-voltage equipment is preferred
- Strong written and verbal communication and customer service skills
- Good organization and time management
- Proficiency with Microsoft Office and service management software
- Ability to read and interpret technical documents and schematics
- Valid driver's license and ability to travel up to 50–75% within the assigned territory
- Ability to lift up to 50 pounds and work in varied laboratory environments
- English proficiency required; additional languages are beneficial
- Strong problem-solving skills and ability to work independently
- Commitment to safety procedures and quality standards
- Ability to respond to customer needs at short notice
- Ability to train and support customers in equipment operation
- Experience documenting service work and preparing detailed reports
- Track record of meeting customer satisfaction goals
- Compliance with Good Manufacturing Practices (GMP) safety standards
- Ability to handle hazardous or toxic materials and use required personal protective equipment (PPE)
Benefits
- Fully remote work arrangement
- Standard Monday-to-Friday schedule
- Opportunity to work with advanced technology
- Career development opportunities
- Exposure to scientific progress and innovation
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