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Zaelab
Zaelab
51 – 200 Angajați
Asistență medicalăConsultanțăIndustria prelucrătoare
Zaelab este o firmă de consultanță pentru transformare digitală și o agenție digitală specializată în comerțul între companii, care ajută organizațiile să îmbunătățească modul în care clienții descoperă, configurează, cumpără și gestionează produse online. Activitatea sa acoperă experiența utilizatorului, gestionarea conținutului, configurarea produselor, stabilirea prețurilor și generarea ofertelor, vânzarea ghidată, managementul produselor și comerțul compozabil pentru companii din producție, distribuție, sănătate și științele vieții, precum și tehnologie avansată. Zaelab furnizează soluții de comerț între companii, vânzare directă către consumatori și comerț prin marketplace-uri, pe platforme precum Salesforce, Shopify, SAP, BigCommerce, Adobe Commerce și commercetools. În urma achiziției Trellis, compania oferă capacități mai extinse de servicii complete, axate pe eficientizarea operațiunilor, reducerea ineficiențelor și susținerea creșterii digitale.
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Senior Director, Client Partner — Zaelab (Remote, United States)

Lead Zaelab’s $15–20M enterprise client portfolio for a remote, full-time senior leadership role. Drive account growth, executive engagement, commercial performance, and client-services team development.

CACanadaUSStatele Unite ale AmericiiRemoteNormă întreagăSeniorLimbă Obligatorie: englezăPartener al clientuluiVânzări
CloudServiceNow

Descriere

  • Manage the financial and operational performance of a $15–20M portfolio of strategic enterprise accounts, covering revenue, margin, forecasting, renewals, and growth.
  • Set annual targets for accounts and the wider portfolio while maintaining clear performance visibility.
  • Strengthen client relationships and uncover opportunities for account expansion.
  • Generate pipeline through new statements of work, retainers, change orders, and multi-phase transformation programs.
  • Identify whitespace opportunities and work with Sales, Solutions, and Practice leaders to create actionable plans.
  • Create and deliver Account Growth Plans.
  • Act as a trusted executive advisor to VP, SVP, and C-suite client stakeholders.
  • Build multi-year digital roadmaps that connect technology investments with business outcomes.
  • Create consistent executive-engagement, quarterly business review, and annual-planning cadences.
  • Lead client escalations and resolve issues constructively.
  • Guide conversations involving scope, delivery, performance, and commercial outcomes.
  • Convert client challenges into measurable-value opportunities, business cases, and executive recommendations.
  • Broaden client relationships across Zaelab’s full range of capabilities.
  • Build and manage the portfolio team, including Client Partners, engagement and delivery leaders, and account-operations staff.
  • Lead hiring, staffing, coaching, and performance management.
  • Introduce scalable account-management practices and reinforce accountability, transparency, and client ownership.
  • Work with Delivery, Sales, Solutions, and Practice leadership to connect strategy with execution.
  • Support go-to-market strategy for B2B manufacturing, distribution, and industrial sectors.
  • Help expand Zaelab’s Client Services organization, processes, and operating model.
  • Contribute to leadership planning, budgeting, hiring, capacity planning, and strategic priorities.
  • Retain and strengthen the portfolio while meeting revenue and margin objectives.
  • Within the first 12 months, establish growth plans, progress the expansion pipeline, deepen executive relationships, and improve portfolio performance predictability.

Cerințe

  • Bring at least 12 years of experience in management consulting, digital consulting, systems integration, or technology professional services.
  • Have at least three years of direct responsibility for a portfolio or strategic accounts generating approximately $15–20M in annual revenue.
  • Show a record of expanding enterprise accounts through new statements of work, additional services, and multi-year programs.
  • Experience building and leading high-performing client or account teams, including hiring, staffing, coaching, and performance management.
  • Bring substantial experience serving manufacturing, distribution, industrial, or similarly complex B2B organizations.
  • Have sold or delivered engagements involving ServiceNow, composable commerce, Customer-to-Cash, or Quote-to-Cash.
  • Apply strong commercial judgment to connect client business challenges with technology and consulting opportunities.
  • Operate confidently with senior client stakeholders and handle complex discussions about scope, performance, priorities, and investment.
  • Lead hands-on while moving effectively between executive strategy and account-level details.
  • Be able to travel across North America up to 25% for client, team, and company events.
  • ServiceNow experience, particularly with CPQ, CRM, Field Service Management (FSM), or Sales and Order Management (SOM), is advantageous.
  • Familiarity with commercetools, Salesforce Commerce Cloud, Shopify, SAP Commerce, or BigCommerce is advantageous.
  • Existing VP and C-suite relationships within manufacturing, distribution, or industrial organizations are advantageous.
  • Experience establishing or scaling a Client Services, Account Management, or Client Partner function within a growing consultancy is advantageous.

Beneficii

  • Unlimited vacation and paid time off
  • Full health benefits and a fixed-percentage 401(k) plan for U.S. employees
  • RRSP for Canadian employees
  • Fully remote work with distributed teams
  • Paid parental leave
  • Continuing training and education opportunities
  • A low-bureaucracy culture focused on responsibilities rather than titles
  • An inclusive and accessible work environment
  • Equal-opportunity employment
  • Workplace accommodations
  • AI-assisted initial application review followed by final decisions from People Operations

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