Guesty develops an all-in-one technology platform for hospitality businesses. Its software brings together tools that help hospitality teams manage day-to-day operations, automate repetitive work, improve efficiency, and create better guest experiences. Supported by a dedicated engineering team and deep hospitality expertise, Guesty focuses on helping businesses streamline their operations and grow.
Senior Customer Success Team Lead - Mexico Remote
Lead a global team of Customer Success Managers serving SMB clients across the Americas. Own retention, upsells, account growth, and scalable customer success operations at Guesty.
Description
- Manage and grow the SMB customer segment across the Americas
- Lead 6–8 global Customer Success Managers supporting more than 1,000 clients
- Improve customer retention, upsell performance, and overall account growth
- Partner with the Director to develop scalable team processes
- Digitize and improve the customer journey
- Coach CSMs in strategic customer conversations
- Mentor CSMs to achieve and exceed performance goals
- Conduct performance reviews and provide continuous feedback
- Use customer data and trends to identify process improvements and strategic initiatives
- Report team performance and portfolio health to senior leadership
- Resolve significant customer escalations while maintaining key account relationships
- Work with Operations, Sales, and Onboarding to remove cross-functional blockers
- Promote high-quality execution, proactive improvement, and internal collaboration
Requirements
- Demonstrated experience managing at least five CSMs in a B2B SaaS environment, preferably internationally
- Proven success closing upsells and managing a large B2B SaaS account portfolio
- Strong communication and interpersonal abilities, strategic thinking, and the capacity to align customer success plans with business objectives across cultures and time zones
- Experience managing complex customer situations and de-escalating issues
- Proficiency with CRM, customer success, and business intelligence tools; Salesforce is strongly preferred
- Understanding of the SMB market and its specific challenges is preferred
- Experience in the short-term rental industry is a significant advantage
Benefits
- Equal employment opportunities are provided regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law
Related Jobs
Senior Supplier Audit and Compliance Auditor
AbbVie
Lead supplier quality audits and regulatory compliance reviews for AbbVie’s medicines and healthcare products. Oversee external audits, corrective actions, and cross-functional GxP initiatives.
Open
Senior Treasury and Liquidity Internal Auditor
Qualysoft
Conduct internal audits across treasury, liquidity, funding, and capital markets. Qualysoft is seeking an experienced auditor to support audit planning, control testing, and risk assessment.
Open
Circle K Inventory Auditor, North Carolina (On-site)
Circle K
Audit merchandise, cash, fuel, and procedural compliance across Circle K stores in North Carolina. Use physical counts, surveys, and store audits to verify inventory and operations.
Open
Junior Privacy Compliance Analyst
Ameriprise Financial Services, LLC
Support privacy compliance across Ameriprise Financial’s non-U.S. asset management business, including impact assessments, access requests, and breach investigations. Help protect personal information through risk reporting, alert monitoring, and remediation tracking.
Open
Bilingual HIV Care Navigator – Whitman-Walker, Washington, DC
Whitman-Walker
United States
Washington$21 – $26 / hour
On-siteFull-timeJuniorMiddleAmharic RequiredEnglish RequiredSpanish RequiredBilingualSupport people living with HIV with care engagement, medication adherence, and referrals at Whitman-Walker in Washington, DC. Coordinate patient support across clinical teams and community services.
Open
Senior Intelligence Translator
nbn® Australia1,001 – 5,000 Employees
Telecommunications
Turn complex business and data challenges into clear insights, dashboards and performance frameworks at nbn, Australia’s national fibre infrastructure provider. Work across business and technical teams to strengthen insight-led decision-making.
Open
Bilingual Metadata Specialist (India, Remote)
Welo GlobalReview and create metadata for music, film, and TV applications while carrying out linguistic quality checks. Help improve product quality and partner data integrations for audiences around the world.
Open
HR Generalist
Nexans
Support Nexans’ global electrification business through recruitment, talent development, training, and labor relations. Lead HR transformation and improvement projects and analyze workforce data in Charleroi.
Open
Sales Executive, Healthcare SaaS — Denmark
ScaleupXQ
Build ExorLive’s Danish healthcare SaaS business from the ground up, closing complex B2B and B2G deals with clinics, private chains, regions, and hospitals.
Open