Guesty
Guesty
Guesty आतिथ्य व्यवसायों के लिए एक ऑल-इन-वन प्रौद्योगिकी प्लेटफ़ॉर्म विकसित करता है। इसका सॉफ़्टवेयर ऐसे उपकरणों को एक साथ लाता है, जो आतिथ्य टीमों को दैनिक संचालन प्रबंधित करने, दोहराए जाने वाले कार्यों को स्वचालित करने, दक्षता बढ़ाने और मेहमानों के बेहतर अनुभव तैयार करने में मदद करते हैं। एक समर्पित इंजीनियरिंग टीम और आतिथ्य क्षेत्र की गहरी विशेषज्ञता के सहयोग से Guesty व्यवसायों को अपने संचालन को सुव्यवस्थित करने और विकास करने में मदद करने पर केंद्रित है।

Senior Customer Success Team Lead - Mexico Remote

Lead a global team of Customer Success Managers serving SMB clients across the Americas. Own retention, upsells, account growth, and scalable customer success operations at Guesty.

विवरण

  • Manage and grow the SMB customer segment across the Americas
  • Lead 6–8 global Customer Success Managers supporting more than 1,000 clients
  • Improve customer retention, upsell performance, and overall account growth
  • Partner with the Director to develop scalable team processes
  • Digitize and improve the customer journey
  • Coach CSMs in strategic customer conversations
  • Mentor CSMs to achieve and exceed performance goals
  • Conduct performance reviews and provide continuous feedback
  • Use customer data and trends to identify process improvements and strategic initiatives
  • Report team performance and portfolio health to senior leadership
  • Resolve significant customer escalations while maintaining key account relationships
  • Work with Operations, Sales, and Onboarding to remove cross-functional blockers
  • Promote high-quality execution, proactive improvement, and internal collaboration

आवश्यकताएँ

  • Demonstrated experience managing at least five CSMs in a B2B SaaS environment, preferably internationally
  • Proven success closing upsells and managing a large B2B SaaS account portfolio
  • Strong communication and interpersonal abilities, strategic thinking, and the capacity to align customer success plans with business objectives across cultures and time zones
  • Experience managing complex customer situations and de-escalating issues
  • Proficiency with CRM, customer success, and business intelligence tools; Salesforce is strongly preferred
  • Understanding of the SMB market and its specific challenges is preferred
  • Experience in the short-term rental industry is a significant advantage

लाभ

  • Equal employment opportunities are provided regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law

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