LogoFresh Jobs Ahead
Netrix Global
Netrix Global
501 – 1,000 Employees
ConsultingIT Service ManagementMarketing
Netrix Global is an IT consulting and managed services provider that helps organizations modernize, manage, and secure their technology environments. Its team of more than 600 engineers, solution architects, and IT specialists works across IT strategy, application development, cloud infrastructure, data and AI, modern workplace solutions, and cybersecurity. Netrix Global supports clients through the full lifecycle of technology initiatives, from planning and implementation to ongoing management, combining enterprise consulting expertise with a hands-on service model tailored to each organization’s needs.
LinkedIn
Company Jobs

Remote Service Desk Analyst I in the Philippines

Deliver first-line technical support for Netrix Global’s secure business technology services. Troubleshoot client systems, manage incidents, and resolve issues on a 24/7 service desk.

PHPhilippinesRemoteFull-timeJuniorNo degree requiredEnglish RequiredAnalyst
CitrixiOSMacOS

Description

  • Handle incoming calls and emails, providing prompt and accurate first-line technical support.
  • Review network management tickets for critical network issues.
  • Investigate and diagnose technical problems, escalating them to the appropriate provider.
  • Apply system security measures and verify user identities according to guidelines.
  • Set up client user accounts and access permissions when needed.
  • Assist clients with system and application use while providing attentive customer service.
  • Consult the knowledge base to investigate and resolve incidents and requests received by phone or email.
  • Troubleshoot basic and moderately complex user issues and develop practical solutions.
  • Coordinate incident follow-up with support staff and affected users.
  • Help with user account management projects and related tasks as needed.
  • Provide on-site assistance at customer locations when required.
  • Stay informed about ITIL incident management practices.
  • Help onboard and train new team members.
  • Prepare technical articles for the Service Desk knowledge base.
  • Contribute to team initiatives that improve Service Desk quality or efficiency.
  • Apply input from managers, quality assurance reviews, and monthly KPI results.
  • Share recurring issues and unresolved problems with Service Desk colleagues and managers.
  • Follow client on-call procedures when escalating issues.
  • Track corporate email updates on maintenance, outage schedules, process changes, and other notices.
  • Cover customer contact queues for at least three holidays each year.

Requirements

  • A college degree, technical school training, or equivalent experience is preferred.
  • Strong spoken, organizational, and written communication skills.
  • One to three years of experience in a help desk, service desk, or other IT position.
  • One to three years of experience troubleshooting and administering Google Workspace.
  • One to three years of experience supporting Apple macOS.
  • Foundational understanding of computers, operating systems, applications, networks, and hardware.
  • Sound analytical and problem-solving abilities.
  • Ability to collaborate effectively toward shared team objectives.
  • CompTIA A+, Network, Microsoft, or other industry-standard certifications are preferred.
  • Experience configuring email accounts is preferred; VPN and Citrix experience is also preferred.
  • Knowledge of Active Directory, Microsoft 365 and servers, and iOS on iPhone, MacBook, and iPad devices.
  • Availability to work eight-hour shifts, five days each week.
  • Willingness to work in a 24/7 service desk, with shifts subject to change over time.
  • Ongoing availability for Saturday or Sunday coverage.
  • Must have a personal mobile phone compatible with US service for multi-factor authentication to Netrix systems.
  • A biometric background check may be required depending on customer requirements.

Benefits

  • Competitive compensation package.
  • Group benefits designed to support employees and their families.
  • Flexible work arrangements.
  • Time off as needed.
  • Casual work environment.
  • Option to work remotely or from a home office.
  • Some travel is required.
  • Reasonable accommodations are available for people with disabilities.

Related Jobs

Kreato Global | BPO and Language Solutions

Remote English-Spanish OPI/VRI Interpreter

Kreato Global | BPO and Language Solutions
201 – 500 Employees
HealthcareHospitalityLogistics
ARArgentinaBOBoliviaBRBrazilCLChileCOColombiaCRCosta RicaCUCubaDODominican RepublicECEcuadorGTGuatemalaHNHondurasHTHaitiMXMexicoNINicaraguaPAPanamaPEPeruPRPuerto RicoPYParaguaySVEl SalvadorUYUruguayVEVenezuelaRemoteFull-timeJuniorNo degree requiredEnglish RequiredSpanish RequiredTranslator

Interpret remotely between English- and Spanish-speaking people in medical, financial, social service, and customer care settings. Provide language support for Kreato Global across Latin America.

Open
SPERTON - Where Great People Meet

Sales Executive, Elevators and Car Parking Systems

SPERTON - Where Great People Meet
51 – 200 Employees
INIndiaHybridFull-timeMiddleSeniorEnglish RequiredSales

Drive elevator and car parking system sales across Mumbai’s Western Region. Build client and dealer relationships, and manage deals from initial enquiry through project execution.

Open