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Netrix Global
Netrix Global
501 – 1 000 Xodimlar
IT xizmatlarini boshqarishKonsaltingMarketing
Netrix Global tashkilotlarga texnologik muhitlarini modernizatsiya qilish, boshqarish va himoyalashda yordam beruvchi IT konsalting va boshqariladigan xizmatlar provayderidir. Uning 600 dan ortiq muhandislar, yechim arxitektorlari va IT mutaxassislaridan iborat jamoasi IT strategiyasi, ilovalarni ishlab chiqish, bulut infratuzilmasi, ma’lumotlar va sun’iy intellekt, zamonaviy ish joyi yechimlari hamda kiberxavfsizlik yo‘nalishlarida faoliyat yuritadi. Netrix Global texnologik tashabbuslarning rejalashtirish va joriy etishdan tortib doimiy boshqaruvgacha bo‘lgan to‘liq hayotiy sikli davomida mijozlarni qo‘llab-quvvatlaydi va korporativ konsalting tajribasini har bir tashkilot ehtiyojlariga moslashtirilgan amaliy xizmat modeliga uyg‘unlashtiradi.
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Remote Service Desk Analyst I in the Philippines

Deliver first-line technical support for Netrix Global’s secure business technology services. Troubleshoot client systems, manage incidents, and resolve issues on a 24/7 service desk.

PHFilippinMasofaviyTo‘liq stavkaJuniorDiplom talab qilinmaydiTalab Qilinadigan Til: inglizchaTahlilchi
CitrixiOSmacOS

Tavsif

  • Handle incoming calls and emails, providing prompt and accurate first-line technical support.
  • Review network management tickets for critical network issues.
  • Investigate and diagnose technical problems, escalating them to the appropriate provider.
  • Apply system security measures and verify user identities according to guidelines.
  • Set up client user accounts and access permissions when needed.
  • Assist clients with system and application use while providing attentive customer service.
  • Consult the knowledge base to investigate and resolve incidents and requests received by phone or email.
  • Troubleshoot basic and moderately complex user issues and develop practical solutions.
  • Coordinate incident follow-up with support staff and affected users.
  • Help with user account management projects and related tasks as needed.
  • Provide on-site assistance at customer locations when required.
  • Stay informed about ITIL incident management practices.
  • Help onboard and train new team members.
  • Prepare technical articles for the Service Desk knowledge base.
  • Contribute to team initiatives that improve Service Desk quality or efficiency.
  • Apply input from managers, quality assurance reviews, and monthly KPI results.
  • Share recurring issues and unresolved problems with Service Desk colleagues and managers.
  • Follow client on-call procedures when escalating issues.
  • Track corporate email updates on maintenance, outage schedules, process changes, and other notices.
  • Cover customer contact queues for at least three holidays each year.

Talablar

  • A college degree, technical school training, or equivalent experience is preferred.
  • Strong spoken, organizational, and written communication skills.
  • One to three years of experience in a help desk, service desk, or other IT position.
  • One to three years of experience troubleshooting and administering Google Workspace.
  • One to three years of experience supporting Apple macOS.
  • Foundational understanding of computers, operating systems, applications, networks, and hardware.
  • Sound analytical and problem-solving abilities.
  • Ability to collaborate effectively toward shared team objectives.
  • CompTIA A+, Network, Microsoft, or other industry-standard certifications are preferred.
  • Experience configuring email accounts is preferred; VPN and Citrix experience is also preferred.
  • Knowledge of Active Directory, Microsoft 365 and servers, and iOS on iPhone, MacBook, and iPad devices.
  • Availability to work eight-hour shifts, five days each week.
  • Willingness to work in a 24/7 service desk, with shifts subject to change over time.
  • Ongoing availability for Saturday or Sunday coverage.
  • Must have a personal mobile phone compatible with US service for multi-factor authentication to Netrix systems.
  • A biometric background check may be required depending on customer requirements.

Imtiyozlar

  • Competitive compensation package.
  • Group benefits designed to support employees and their families.
  • Flexible work arrangements.
  • Time off as needed.
  • Casual work environment.
  • Option to work remotely or from a home office.
  • Some travel is required.
  • Reasonable accommodations are available for people with disabilities.

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