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Netrix Global
Netrix Global
501 – 1000 Darbinieki
IT pakalpojumu pārvaldībaKonsultācijasMārketings
Netrix Global ir IT konsultāciju un pārvaldītu pakalpojumu sniedzējs, kas palīdz organizācijām modernizēt, pārvaldīt un aizsargāt savu tehnoloģiju vidi. Vairāk nekā 600 inženieru, risinājumu arhitektu un IT speciālistu komanda strādā IT stratēģijas, lietojumprogrammu izstrādes, mākoņinfrastruktūras, datu un mākslīgā intelekta, mūsdienīgu darba vietas risinājumu, kā arī kiberdrošības jomā. Netrix Global atbalsta klientus visā tehnoloģisko iniciatīvu dzīves ciklā — no plānošanas un ieviešanas līdz pastāvīgai pārvaldībai —, apvienojot uzņēmumu konsultāciju pieredzi ar praktisku pakalpojumu modeli, kas pielāgots katras organizācijas vajadzībām.
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Vakances uzņēmumā

Remote Service Desk Analyst I in the Philippines

Deliver first-line technical support for Netrix Global’s secure business technology services. Troubleshoot client systems, manage incidents, and resolve issues on a 24/7 service desk.

PHFilipīnasAttālinātiPilna slodzeJaunākais speciālistsGrāds nav nepieciešamsNepieciešamā Valoda: angļuAnalītiķis
CitrixiOSmacOS

Apraksts

  • Handle incoming calls and emails, providing prompt and accurate first-line technical support.
  • Review network management tickets for critical network issues.
  • Investigate and diagnose technical problems, escalating them to the appropriate provider.
  • Apply system security measures and verify user identities according to guidelines.
  • Set up client user accounts and access permissions when needed.
  • Assist clients with system and application use while providing attentive customer service.
  • Consult the knowledge base to investigate and resolve incidents and requests received by phone or email.
  • Troubleshoot basic and moderately complex user issues and develop practical solutions.
  • Coordinate incident follow-up with support staff and affected users.
  • Help with user account management projects and related tasks as needed.
  • Provide on-site assistance at customer locations when required.
  • Stay informed about ITIL incident management practices.
  • Help onboard and train new team members.
  • Prepare technical articles for the Service Desk knowledge base.
  • Contribute to team initiatives that improve Service Desk quality or efficiency.
  • Apply input from managers, quality assurance reviews, and monthly KPI results.
  • Share recurring issues and unresolved problems with Service Desk colleagues and managers.
  • Follow client on-call procedures when escalating issues.
  • Track corporate email updates on maintenance, outage schedules, process changes, and other notices.
  • Cover customer contact queues for at least three holidays each year.

Prasības

  • A college degree, technical school training, or equivalent experience is preferred.
  • Strong spoken, organizational, and written communication skills.
  • One to three years of experience in a help desk, service desk, or other IT position.
  • One to three years of experience troubleshooting and administering Google Workspace.
  • One to three years of experience supporting Apple macOS.
  • Foundational understanding of computers, operating systems, applications, networks, and hardware.
  • Sound analytical and problem-solving abilities.
  • Ability to collaborate effectively toward shared team objectives.
  • CompTIA A+, Network, Microsoft, or other industry-standard certifications are preferred.
  • Experience configuring email accounts is preferred; VPN and Citrix experience is also preferred.
  • Knowledge of Active Directory, Microsoft 365 and servers, and iOS on iPhone, MacBook, and iPad devices.
  • Availability to work eight-hour shifts, five days each week.
  • Willingness to work in a 24/7 service desk, with shifts subject to change over time.
  • Ongoing availability for Saturday or Sunday coverage.
  • Must have a personal mobile phone compatible with US service for multi-factor authentication to Netrix systems.
  • A biometric background check may be required depending on customer requirements.

Priekšrocības

  • Competitive compensation package.
  • Group benefits designed to support employees and their families.
  • Flexible work arrangements.
  • Time off as needed.
  • Casual work environment.
  • Option to work remotely or from a home office.
  • Some travel is required.
  • Reasonable accommodations are available for people with disabilities.

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