Compass Experience Labs
Compass Experience Labs
Compass Experience Labs is a consulting company focused on customer experience, customer care, and recruitment process optimization. It helps businesses improve customer interactions through tailored support programs, loyalty optimization, and systems optimization that work with existing business systems. Its services include 24/7 customer support and end-to-end Recruitment Process Outsourcing (RPO), supporting organizations seeking more efficient customer operations and recruitment processes. Compass Experience Labs works with businesses in areas including food and beverage, logistics, subscription commerce, and apparel, developing customer care strategies suited to their operational needs.

Remote Outbound Call Center Agent in the United States

Promote mobile wellness apps to existing healthcare members through outbound calls. Help users download, register for, and adopt the app while supporting Compass Experience Labs’ customer-experience BPO clients.

Description

  • Place proactive outbound calls to existing healthcare members to encourage use of the online mobile app
  • Explain app features and wellness functions such as appointment scheduling, test-result access, and medication reminders
  • Walk members through downloading and registering for the app by phone
  • Resolve basic technical issues and provide initial troubleshooting
  • Discuss sensitive health matters with empathy, professionalism, and strict privacy compliance
  • Record call details, app conversions, and member feedback in the healthcare CRM
  • Follow HIPAA requirements while achieving company quality standards

Requirements

  • Maintain a dedicated, quiet, and distraction-free home workspace
  • Have a highly reliable internet connection and dependable power supply
  • Use smartphones and mobile applications with confidence
  • Explain digital procedures clearly to people with limited technical experience
  • Hold a high school diploma or equivalent qualification
  • Bring at least two years of call center experience
  • Have one or more years of outbound calling experience in telemarketing, outbound sales, proactive collections, or similar outreach
  • Demonstrate excellent verbal communication, patience, active listening, and a warm, professional telephone manner
  • Understand HIPAA privacy requirements or be able to learn and consistently follow them
  • Remain available for primary shifts scheduled between 8:00 AM and 8:00 PM EST, six days per week, including Saturdays

Benefits

  • Earn individual monthly bonuses tied to app adoption and registration-rate targets
  • Receive all required computer and technical equipment
  • Access comprehensive medical, dental, and vision insurance
  • Receive paid time off

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