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NCR Atleos
NCR Atleos
BankingEnterpriseFintech
NCR Atleos develops self-service financial technology for banks, financial institutions, and retailers worldwide. Its products and services include ATM-as-a-Service, ATM software, managed ATM operations, card-free cash access, and mobile cash withdrawal. By combining ATM infrastructure, software, and end-to-end outsourcing, the company helps organizations expand access to cash while simplifying operations and improving customer experiences. NCR Atleos operates an independent global ATM network and works across banking, fintech, and enterprise technology.
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Remote Field Service Technician – ATMs and POS | NCR Atleos

Field Service Technician responsible for installing, maintaining, and repairing ATMs, PCs, and POS systems for NCR Atleos. Provides customer service and travels throughout Paraíba.

BRBrazilRemoteFull-timeMiddleSeniorPortuguese RequiredField Engineer

Description

  • Resolve customer incidents to full resolution within established SLAs
  • Service low-complexity financial products and solutions, particularly ATMs
  • Repair and replace components in Level I equipment, including PCs, workstations, peripherals, printers, and front-end POS systems
  • Perform first-line maintenance on ATMs and kiosks
  • Support site preparation through cabling, equipment installation, basic testing, and modular replacements
  • Complete scheduled preventive maintenance on assigned products
  • Diagnose technical faults and perform minor repairs and module-level replacements
  • Store parts at home, receive and ship materials, and maintain accurate inventory records
  • Build positive customer relationships through clear and effective local communication
  • Represent NCR Atleos professionally and uphold its image and values
  • Follow all safety procedures, particularly when servicing ATMs and working at financial institutions
  • Escalate incidents to the supervisor, territory manager, or Control Tower when required

Requirements

  • Previous IT experience involving PC hardware maintenance and technical support, or experience with ATMs or telecommunications
  • Knowledge of Windows operating systems
  • Experience using basic maintenance tools and Microsoft Office
  • Residence in the state of Paraíba
  • Registration with the CFT, Brazil’s Federal Council of Technicians
  • Valid Category B or higher driver’s license
  • Proof of COVID-19 vaccination with two doses
  • Willingness to travel throughout Paraíba
  • Availability for management-assigned shifts, including weekends and nights
  • Proactive and energetic working style
  • Reliable, self-directed approach to work
  • Ability to perform under pressure and meet deadlines
  • Strong troubleshooting and problem-solving abilities
  • Effective interpersonal communication and customer-service orientation

Benefits

  • Equal employment opportunity
  • Training, career advancement, and compensation based on job-related qualifications, skills, and performance
  • Opportunity to work for a company recognized in Newsweek’s 2025 list of the World’s 100 Most Loved Workplaces®

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