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Remote Field Service Technician – ATMs and POS | NCR Atleos
Field Service Technician responsible for installing, maintaining, and repairing ATMs, PCs, and POS systems for NCR Atleos. Provides customer service and travels throughout Paraíba.
विवरण
- Resolve customer incidents to full resolution within established SLAs
- Service low-complexity financial products and solutions, particularly ATMs
- Repair and replace components in Level I equipment, including PCs, workstations, peripherals, printers, and front-end POS systems
- Perform first-line maintenance on ATMs and kiosks
- Support site preparation through cabling, equipment installation, basic testing, and modular replacements
- Complete scheduled preventive maintenance on assigned products
- Diagnose technical faults and perform minor repairs and module-level replacements
- Store parts at home, receive and ship materials, and maintain accurate inventory records
- Build positive customer relationships through clear and effective local communication
- Represent NCR Atleos professionally and uphold its image and values
- Follow all safety procedures, particularly when servicing ATMs and working at financial institutions
- Escalate incidents to the supervisor, territory manager, or Control Tower when required
आवश्यकताएँ
- Previous IT experience involving PC hardware maintenance and technical support, or experience with ATMs or telecommunications
- Knowledge of Windows operating systems
- Experience using basic maintenance tools and Microsoft Office
- Residence in the state of Paraíba
- Registration with the CFT, Brazil’s Federal Council of Technicians
- Valid Category B or higher driver’s license
- Proof of COVID-19 vaccination with two doses
- Willingness to travel throughout Paraíba
- Availability for management-assigned shifts, including weekends and nights
- Proactive and energetic working style
- Reliable, self-directed approach to work
- Ability to perform under pressure and meet deadlines
- Strong troubleshooting and problem-solving abilities
- Effective interpersonal communication and customer-service orientation
लाभ
- Equal employment opportunity
- Training, career advancement, and compensation based on job-related qualifications, skills, and performance
- Opportunity to work for a company recognized in Newsweek’s 2025 list of the World’s 100 Most Loved Workplaces®
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