Senior Salesforce Technical Architect
Yudrio, Inc.Lead secure Service Cloud and Experience Cloud architecture for Yudrio’s federal Salesforce implementation. Guide integrations, platform governance, releases, and Agile delivery.
Open
The Cigna Group is a global healthcare and insurance company serving individuals, families, employers, brokers, providers, and Medicare beneficiaries. Its offerings span medical, dental, pharmacy, behavioral health, supplemental coverage, employer-sponsored plans, individual and family insurance, Medicare, and international health insurance across more than 200 countries. The company also provides digital member services through myCigna, including telehealth and claims management, with products delivered through operating subsidiaries and regional affiliates.
Remote Customer Service Associate – Accredo Specialty Pharmacy
Provide remote customer service for Accredo Specialty Pharmacy patients, assisting with medication orders, benefits, billing, and complex healthcare questions. Manage high-volume calls while protecting sensitive information and delivering empathetic support.
Description
- Handle inbound calls in a high-volume contact center
- Assist patients with medication orders, benefit explanations, billing questions, and complex issue resolution
- Use established workflows and remain available for continuous call handling between designated breaks
- De-escalate concerns and deliver empathetic solutions within standard operating procedures
- Protect patient confidentiality and follow applicable healthcare regulations
- Achieve monthly performance targets
- Take part in ongoing training and coaching
- Complete an eight-week virtual training program that includes live call handling and assessments
- Manage back-to-back calls in a highly structured work environment
- Represent Accredo Specialty Pharmacy professionally while assisting patients with complex and critical health conditions
Requirements
- High school diploma or equivalent is required
- No prior experience is required; at least one year of healthcare customer service experience is preferred
- Ability to perform effectively in a high-volume call center
- Flexibility to handle changing call types, processes, and procedures
- Strong problem-solving ability
- Strong written and verbal communication skills
- Excellent organizational and time-management skills
- Customer-focused approach and adaptability to different patient perspectives
- Proficiency with Microsoft Office Suite and the ability to navigate multiple systems at once
- Availability Monday through Friday from 8:00 a.m. to 11:00 p.m. EST and Saturday from 8:00 a.m. to 5:00 p.m. EST
- Reliable cable broadband or fiber internet with minimum speeds of 10 Mbps download and 5 Mbps upload
- A dedicated, distraction-free workspace is required
- Attendance at all training sessions and scheduled shifts during the first 90 days of employment is required
- Ability to sit for extended periods and work at a computer throughout the shift
Benefits
- Paid eight-week virtual training program
- Eligibility for an annual bonus plan
- Medical, vision, and dental coverage beginning on the first day
- Well-being and behavioral health programs
- 401(k) plan
- Company-paid life insurance
- Tuition reimbursement
- At least 18 days of paid time off per year
- Paid holidays
- Leaves of absence
- Supportive virtual team environment
- Ongoing professional development
Related Jobs
Field Service Engineer, Semiconductor Equipment
EBARA Precision Machinery Europe (EPME)
Install, troubleshoot, and maintain semiconductor equipment for EBARA Precision Machinery Europe, providing on-site customer support across international sites.
Open
Smart Home Automation Business Development Executive
SPERTON - Where Great People Meet51 – 200 Employees
Drive sales of Smartwitz Marketing Solutions’ smart home automation products in Navi Mumbai. Manage client relationships, demonstrations, proposals, and opportunities through installation.
Open
Senior International Sales Manager, PV Mounting Systems
Personalberatung PillongLead international customer acquisition and key accounts for a global industrial group’s photovoltaic mounting systems. Develop solar project markets and partnerships worldwide.
Open
Marketing Manager, Hybrid in Hamburg
Inkster GmbHLead campaign creative development, social media content, and performance analysis at Inkster, a European provider of temporary fruit-based tattoos. Test and optimize marketing creatives using campaign insights and market trends.
Open
Remote Banking Business Analyst
Mendelson & Co.Analyze banking requirements and test IT solutions for Mendelson GmbH, a German professional services provider serving banking, insurance, and energy clients.
Open
Sales Representative – Salon Software, Braunschweig
SalonkeeHelp Salonkee grow its salon software business in Braunschweig through prospecting, product demonstrations and managing sales from first contact to close.
Open
Salonkee Sales Representative (Career Changer) – Hannover
SalonkeeGrow Salonkee’s salon software business in Hannover by building relationships with salon owners and guiding them through product demonstrations. Manage the sales process from prospecting to close while planning your week independently.
Open
Head of Content and Course Design
EF Education First Teachers
Lead K–12 curriculum development and course production at Efekta Education, overseeing digital and print learning workflows across international markets.
Open
Consulting Cloud Architect, OpenShift
Red Hat
Design and deliver Red Hat OpenShift, Kubernetes, and hybrid cloud solutions for enterprise customers. Lead customer engagements focused on infrastructure, automation, and application delivery.
Open