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The Cigna Group
The Cigna Group
Sog‘liqni saqlashSug‘urta
The Cigna Group jismoniy shaxslar, oilalar, ish beruvchilar, brokerlar, tibbiy xizmat ko‘rsatuvchilar va Medicare benefitsiarlariga xizmat ko‘rsatuvchi global sog‘liqni saqlash va sug‘urta kompaniyasidir. Kompaniya takliflari tibbiy, stomatologik, farmatsevtik va xulq-atvor salomatligi xizmatlari, qo‘shimcha sug‘urta, ish beruvchi homiyligidagi rejalar, jismoniy shaxslar va oilalar uchun sug‘urta, Medicare hamda 200 dan ortiq mamlakatdagi xalqaro tibbiy sug‘urtani qamrab oladi. Shuningdek, kompaniya myCigna orqali telemeditsina va da’volarni boshqarishni o‘z ichiga olgan raqamli a’zo xizmatlarini taqdim etadi; mahsulotlar operatsion sho‘ba korxonalar va mintaqaviy hamkor tashkilotlar orqali yetkazib beriladi.
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Kompaniyadagi ish o‘rinlari

Remote Customer Service Associate – Accredo Specialty Pharmacy

Provide remote customer service for Accredo Specialty Pharmacy patients, assisting with medication orders, benefits, billing, and complex healthcare questions. Manage high-volume calls while protecting sensitive information and delivering empathetic support.

USAmerika Qo‘shma ShtatlariAZArizonaOROregonPAPensilvaniyaTXTexasVAVirjiniya
17 $ – 19 $ / soat
MasofaviyTo‘liq stavkaJuniorO‘rta darajaDiplom talab qilinmaydiTalab Qilinadigan Til: inglizchaMijozlarni qo‘llab-quvvatlash

Tavsif

  • Handle inbound calls in a high-volume contact center
  • Assist patients with medication orders, benefit explanations, billing questions, and complex issue resolution
  • Use established workflows and remain available for continuous call handling between designated breaks
  • De-escalate concerns and deliver empathetic solutions within standard operating procedures
  • Protect patient confidentiality and follow applicable healthcare regulations
  • Achieve monthly performance targets
  • Take part in ongoing training and coaching
  • Complete an eight-week virtual training program that includes live call handling and assessments
  • Manage back-to-back calls in a highly structured work environment
  • Represent Accredo Specialty Pharmacy professionally while assisting patients with complex and critical health conditions

Talablar

  • High school diploma or equivalent is required
  • No prior experience is required; at least one year of healthcare customer service experience is preferred
  • Ability to perform effectively in a high-volume call center
  • Flexibility to handle changing call types, processes, and procedures
  • Strong problem-solving ability
  • Strong written and verbal communication skills
  • Excellent organizational and time-management skills
  • Customer-focused approach and adaptability to different patient perspectives
  • Proficiency with Microsoft Office Suite and the ability to navigate multiple systems at once
  • Availability Monday through Friday from 8:00 a.m. to 11:00 p.m. EST and Saturday from 8:00 a.m. to 5:00 p.m. EST
  • Reliable cable broadband or fiber internet with minimum speeds of 10 Mbps download and 5 Mbps upload
  • A dedicated, distraction-free workspace is required
  • Attendance at all training sessions and scheduled shifts during the first 90 days of employment is required
  • Ability to sit for extended periods and work at a computer throughout the shift

Imtiyozlar

  • Paid eight-week virtual training program
  • Eligibility for an annual bonus plan
  • Medical, vision, and dental coverage beginning on the first day
  • Well-being and behavioral health programs
  • 401(k) plan
  • Company-paid life insurance
  • Tuition reimbursement
  • At least 18 days of paid time off per year
  • Paid holidays
  • Leaves of absence
  • Supportive virtual team environment
  • Ongoing professional development

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