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New York Blood Center
New York Blood Center
1,001 – 5,000 Employees
H1B Visa SponsorConsultingHealthcareLogistics
New York Blood Center is a community-based healthcare organization that supports hospitals and patients through blood and stem cell products, medical services, and consultative expertise. Founded in 1964, the organization also conducts research into blood-related diseases and therapies, including cell and gene therapy development intended to improve patient treatment outcomes.
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Remote Client Services Representative - New York Blood Center

Support New York Blood Center customers remotely by managing blood-testing orders, inquiries, billing, documentation, and donor-result workflows. The role also coordinates specialized laboratory requests, sample logistics, and follow-up across internal teams and testing customers.

USUnited StatesNYNew York
$22 / hour
RemoteFull-timeMiddleSeniorEnglish RequiredClient ServicesClient Services Representative
ServiceNow

Description

  • Serve internal and external customers by understanding their needs and supporting relevant products and services
  • Handle calls and service requests, answer questions about products and services, and follow up on inquiries
  • Investigate customer complaints, identify solutions, and escalate unresolved product or service issues to management
  • Receive telephone orders from internal and external agencies
  • Enter, process, and monitor customer orders, complaints, and patient information in computerized systems
  • Prepare reports and keep order records and file documentation accurate
  • Release NYBC donor testing results to begin product labeling
  • Maintain and manage test results for internal and external customers
  • Review donor forms and enter the required information
  • Coordinate with appropriate staff and communicate follow-up information to customers
  • Check in samples, create customer invoices, and correct billing discrepancies
  • Enter confirmatory test results in BECS
  • Process and confirm donors for HLA and Granulocyte specialty product requests
  • Import SAHH donor data into the computer system
  • Investigate and resolve unlinked SAHH donations and laptop failures, report issues, and create ServiceNow tickets when needed
  • Coordinate Product Hold Retrieval activities with NYBC affiliates and customers
  • Package and ship NYBC sample boxes and labels to testing customers
  • Report ABORH discrepancies
  • Create transportation requests for deliveries and pickups

Requirements

  • Applicants must reside in New York, New York.
  • High school diploma or equivalent
  • One year of customer service representative experience in a call center environment is preferred.
  • Familiarity with computerized systems used to enter, process, and track customer orders, complaints, and patient information
  • Compensation is governed by the Local 1199 Collective Bargaining Agreement.

Benefits

  • Pay of $22.9753 per hour

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