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New York Blood Center қауымдастыққа негізделген денсаулық сақтау ұйымы ретінде ауруханалар мен пациенттерді қан және дің жасушалары өнімдерімен, медициналық қызметтермен және консультациялық сараптамамен қамтамасыз етеді. 1964 жылы құрылған ұйым пациенттерді емдеу нәтижелерін жақсартуға бағытталған жасушалық және гендік терапияларды әзірлеуді қоса алғанда, қанға байланысты аурулар мен емдеу әдістері бойынша зерттеулер жүргізеді.
Remote Client Services Representative - New York Blood Center
Support New York Blood Center customers remotely by managing blood-testing orders, inquiries, billing, documentation, and donor-result workflows. The role also coordinates specialized laboratory requests, sample logistics, and follow-up across internal teams and testing customers.
Сипаттама
- Serve internal and external customers by understanding their needs and supporting relevant products and services
- Handle calls and service requests, answer questions about products and services, and follow up on inquiries
- Investigate customer complaints, identify solutions, and escalate unresolved product or service issues to management
- Receive telephone orders from internal and external agencies
- Enter, process, and monitor customer orders, complaints, and patient information in computerized systems
- Prepare reports and keep order records and file documentation accurate
- Release NYBC donor testing results to begin product labeling
- Maintain and manage test results for internal and external customers
- Review donor forms and enter the required information
- Coordinate with appropriate staff and communicate follow-up information to customers
- Check in samples, create customer invoices, and correct billing discrepancies
- Enter confirmatory test results in BECS
- Process and confirm donors for HLA and Granulocyte specialty product requests
- Import SAHH donor data into the computer system
- Investigate and resolve unlinked SAHH donations and laptop failures, report issues, and create ServiceNow tickets when needed
- Coordinate Product Hold Retrieval activities with NYBC affiliates and customers
- Package and ship NYBC sample boxes and labels to testing customers
- Report ABORH discrepancies
- Create transportation requests for deliveries and pickups
Талаптар
- Applicants must reside in New York, New York.
- High school diploma or equivalent
- One year of customer service representative experience in a call center environment is preferred.
- Familiarity with computerized systems used to enter, process, and track customer orders, complaints, and patient information
- Compensation is governed by the Local 1199 Collective Bargaining Agreement.
Артықшылықтар
- Pay of $22.9753 per hour
Ұқсас жұмыс орындары
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