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Granicus
Granicus
501 – 1,000 Employees
H1B Visa SponsorComplianceGovernmentSaaS
Granicus develops SaaS solutions for government organizations, helping local, state, and federal agencies deliver digital services and communicate more effectively with the public. Its Government Experience Cloud brings together tools for meeting and agenda management, constituent communication, public records, and community engagement. The company’s products support more efficient operations while helping governments create clearer, more accessible, and more transparent interactions with the people they serve.
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Principal Communications and Customer Experience Consultant – Sacramento, CA

Principal consultant leading Medi-Cal communications and customer experience strategy for Granicus. Advises California stakeholders and directs onsite, multichannel program delivery.

USUnited StatesCACalifornia
$129,000 – $160,000 / year
On-siteFull-timeLeadEnglish RequiredCommunications

Description

  • Advise executive stakeholders on program direction, operating models, communications governance, and customer experience transformation
  • Lead a complex multichannel Medi-Cal strategy program in California, overseeing scope, timelines, and requirements
  • Drive delivery innovation that strengthens transparency, auditability, and stakeholder outcomes
  • Establish discovery practices, journey-mapping frameworks, audience intelligence models, and engagement strategies
  • Create enterprise communications, engagement, and customer experience frameworks for Medi-Cal and future health and human services programs
  • Oversee planning, content creation, reporting, and performance optimization
  • Convert executive objectives, policy priorities, audience needs, constraints, and data into strategic recommendations
  • Serve as the onsite authority for communications and customer experience strategy
  • Guide senior client and Granicus stakeholders through major decisions, risks, trade-offs, and opportunities
  • Set the approach for multichannel planning, content, campaign orchestration, reporting, optimization, and continuous improvement across email, SMS, web, and related channels
  • Coordinate project teams across discovery, delivery, project management, and optimization
  • Create project plans, schedules, deliverables, and supporting project management documentation
  • Review roadmaps for conflicts, timeline consolidation, risks, resource needs, critical paths, and mitigation actions
  • Improve delivery systems across scope, cost, risk, and long-term results
  • Ensure solutions are sustainable, scalable, and transferable
  • Act as the final functional authority for the quality and strategic integrity of communications and experience deliverables
  • Channel client feedback to the Granicus Experience Group
  • Develop deep expertise in Granicus products and planned product development
  • Represent the Granicus Experience Group at speaking engagements, panels, webinars, workshops, client outreach, and U.S. industry conferences as needed

Requirements

  • At least 12 years of consulting or digital strategy experience, ideally with a government-focused digital or social media company or government agency
  • At least 7 years of experience influencing or leading enterprise-scale or multi-program initiatives
  • Track record of developing delivery methodologies or operating models for large organizations
  • Based in or near Sacramento, California, with the ability to work onsite with the customer daily
  • Bachelor's degree or equivalent relevant professional experience
  • Deep knowledge of government program delivery and stakeholder engagement strategy
  • Demonstrated ability to define and scale methodologies across complex agency environments
  • Practical project management experience supporting communications campaigns, stakeholder engagement, or digital content development
  • Expertise in designing systems-level solutions spanning people, process, policy, and technology
  • Experience influencing senior state agency stakeholders and directing program strategy
  • Familiarity with vendor-led or hybrid delivery models
  • Ability to introduce innovation and establish new standards in regulated settings
  • Expertise in documentation, governance checkpoints, and external oversight
  • Executive-quality written and verbal communication skills
  • Expertise in digital communications, customer experience, multichannel engagement, journey design, content strategy, audience intelligence, and performance optimization
  • Strong presentation and workshop facilitation capabilities
  • Demonstrated ability to interpret data and produce actionable insights
  • Ability to apply digital tools, technologies, and trends to client outcomes
  • Executive presence and trusted-adviser capabilities
  • Advanced strategic thinking, business judgment, and problem-solving ability
  • Ability to link communications strategy with program, customer, operational, and business results
  • Ability to manage multiple concurrent projects in a fast-moving environment
  • Experience working with government or strong interest in doing so
  • Experience with health and human services or social care programs is preferred
  • Commitment to public service, citizen engagement, and digital communications
  • Awareness of government and California news and relevant industry developments
  • Accountability for protecting the confidentiality, integrity, and availability of Granicus information assets
  • Accountability for protecting employee and customer data privacy and completing required privacy training

Benefits

  • Flexible paid time off
  • Company-wide wellbeing days
  • Reimbursement for work-from-home expenses
  • Several health plan choices, including a fully employer-paid option
  • Employer contributions to a health savings account
  • Fitness expense reimbursement
  • On-demand mental health support, including Headspace and other wellness resources
  • Paid parental leave for birthing and non-birthing parents
  • Traditional and Roth 401(k) plans with a generous company match
  • Employer-paid life and accidental death and dismemberment insurance
  • Online learning platforms
  • Competitive salary and bonus opportunities
  • Employee resource groups
  • Coffee with Mark sessions
  • Microsoft Teams communities for wellness, art, pets, family, and parenting
  • Special guest conversations about issues affecting employees

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