IT Technician and Client Support Specialist
Taurus SA
Support Taurus’s corporate users and external clients at a regulated digital-asset fintech. Handle Azure infrastructure, endpoint support, ticket triage, and client issue resolution.
Open
Gigmo Solutions is a B2B SaaS company combining artificial intelligence with a global gig-worker network to help businesses operate customer support more flexibly and cost-effectively. Its platform tests and onboards support workers worldwide, helping companies scale service operations while maintaining consistent quality. The company works at the intersection of customer experience, gig-economy staffing, and cognitive computing, with a team spanning 51–200 employees.
Power Apps and Power Automate Support Engineer - Nigeria Remote
Contract support role for Gigmo Solutions, helping customers resolve Microsoft Power Apps and Power Automate issues remotely from Nigeria. Work is paid per ticket across committed shift blocks.
Description
- Support customers with Microsoft Power Apps and Power Automate
- Investigate, reproduce, resolve, and document reported technical issues
- Troubleshoot Canvas and Model-Driven Apps, including formulas, expressions, delegation warnings, controls, performance, and load times
- Resolve data-source and connector problems involving authentication, refresh failures, connector limits, and throttling
- Diagnose Dataverse issues across tables, columns, relationships, security roles, permissions, and business rules
- Manage environment and ALM problems, including solution imports, managed and unmanaged solutions, environment variables, and deployment failures
- Assist with licensing and entitlement questions, including premium connector requirements
- Resolve Power Automate Cloud Flow failures involving triggers, run history, expressions, dynamic content, loops, and concurrency
- Support Power Automate Desktop and RPA issues involving machine registration, unattended runs, credentials, and gateways
- Troubleshoot Approvals, scheduled flows, and integrations with Teams, SharePoint, Outlook, and Dataverse
- Address throttling, API limits, retry policies, performance problems, DLP blocks, and governance failures
- Reproduce reported problems before confirming a resolution
- Deliver customer updates and maintain complete case documentation
- Escalate out-of-scope cases with thorough troubleshooting evidence
- Create reusable solutions for the knowledge base
- Meet response-time, resolution-quality, SLA, and customer-satisfaction standards
- Remain logged in, available, and actively handling cases during committed shifts
Requirements
- Practical experience building and supporting Canvas and Model-Driven Power Apps
- Strong hands-on experience creating and troubleshooting Power Automate flows
- Working knowledge of Dataverse, connectors, environments, and Power Platform security
- Ability to investigate issues through error messages, logs, telemetry, and flow run history
- Strong written and spoken English communication skills
- Customer-oriented approach with solid problem-solving skills and ownership of cases
- Reliable high-speed internet, a functioning computer, and a quiet workspace
- Willingness to complete background verification, NDA, and client security or data-handling requirements
- Microsoft PL-100, PL-200, PL-400, or PL-600 certification is preferred
- Prior experience in customer-facing technical support or service desk roles is preferred
- Experience supporting enterprise cases under SLA requirements is preferred
- Familiarity with Power BI, Azure, SharePoint, or Dynamics 365 is preferred
- Additional language proficiency beyond English is preferred
Benefits
- Choose from available eight-hour shift blocks
- Receive pay per ticket based on complexity and successful resolution
- Work within a flexible window spanning multiple time zones
- Work remotely from home
- Receive client-specific process and technical training
- Access required assessment or certification opportunities
- No employment benefits are included
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