Gigmo Solutions
Gigmo Solutions
51 – 200 Қызметкерлер
B2BSaaSЖасанды интеллект
Gigmo Solutions — бизнеске клиенттерді қолдау операцияларын икемдірек әрі шығыны тиімді түрде жүргізуге көмектесу үшін жасанды интеллектіні жаһандық гиг-қызметкерлер желісімен ұштастыратын B2B SaaS компаниясы. Оның платформасы әлем бойынша қолдау көрсету қызметкерлерін тестілеуден өткізіп, жұмысқа бейімдейді, осылайша компанияларға қызмет көрсету операцияларын ауқымдандыруға және сапаның тұрақтылығын сақтауға мүмкіндік береді. Компания клиенттік тәжірибе, гиг-экономикадағы кадрлық қамту және когнитивтік есептеу тоғысында жұмыс істейді, ал оның командасы 51–200 қызметкерден тұрады.

Power Apps and Power Automate Support Engineer - Nigeria Remote

Contract support role for Gigmo Solutions, helping customers resolve Microsoft Power Apps and Power Automate issues remotely from Nigeria. Work is paid per ticket across committed shift blocks.

Сипаттама

  • Support customers with Microsoft Power Apps and Power Automate
  • Investigate, reproduce, resolve, and document reported technical issues
  • Troubleshoot Canvas and Model-Driven Apps, including formulas, expressions, delegation warnings, controls, performance, and load times
  • Resolve data-source and connector problems involving authentication, refresh failures, connector limits, and throttling
  • Diagnose Dataverse issues across tables, columns, relationships, security roles, permissions, and business rules
  • Manage environment and ALM problems, including solution imports, managed and unmanaged solutions, environment variables, and deployment failures
  • Assist with licensing and entitlement questions, including premium connector requirements
  • Resolve Power Automate Cloud Flow failures involving triggers, run history, expressions, dynamic content, loops, and concurrency
  • Support Power Automate Desktop and RPA issues involving machine registration, unattended runs, credentials, and gateways
  • Troubleshoot Approvals, scheduled flows, and integrations with Teams, SharePoint, Outlook, and Dataverse
  • Address throttling, API limits, retry policies, performance problems, DLP blocks, and governance failures
  • Reproduce reported problems before confirming a resolution
  • Deliver customer updates and maintain complete case documentation
  • Escalate out-of-scope cases with thorough troubleshooting evidence
  • Create reusable solutions for the knowledge base
  • Meet response-time, resolution-quality, SLA, and customer-satisfaction standards
  • Remain logged in, available, and actively handling cases during committed shifts

Талаптар

  • Practical experience building and supporting Canvas and Model-Driven Power Apps
  • Strong hands-on experience creating and troubleshooting Power Automate flows
  • Working knowledge of Dataverse, connectors, environments, and Power Platform security
  • Ability to investigate issues through error messages, logs, telemetry, and flow run history
  • Strong written and spoken English communication skills
  • Customer-oriented approach with solid problem-solving skills and ownership of cases
  • Reliable high-speed internet, a functioning computer, and a quiet workspace
  • Willingness to complete background verification, NDA, and client security or data-handling requirements
  • Microsoft PL-100, PL-200, PL-400, or PL-600 certification is preferred
  • Prior experience in customer-facing technical support or service desk roles is preferred
  • Experience supporting enterprise cases under SLA requirements is preferred
  • Familiarity with Power BI, Azure, SharePoint, or Dynamics 365 is preferred
  • Additional language proficiency beyond English is preferred

Артықшылықтар

  • Choose from available eight-hour shift blocks
  • Receive pay per ticket based on complexity and successful resolution
  • Work within a flexible window spanning multiple time zones
  • Work remotely from home
  • Receive client-specific process and technical training
  • Access required assessment or certification opportunities
  • No employment benefits are included

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