IT Talent Acquisition Specialist
Artemys
Recruit IT infrastructure professionals for Artemys, a digital transformation company. Lead sourcing and hiring while contributing to employer branding initiatives.
Open
SupportNinja provides flexible outsourcing services for businesses that need to expand their capabilities without proportionally increasing internal headcount. Its work spans customer experience, customer and technical support, content moderation, data processing, and finance and accounting. The company combines tailored service delivery with AI-enabled solutions to help more than 200 businesses improve operations and pursue growth. Founded in 2015, SupportNinja operates in the B2B and SaaS space.
Partnership Manager – Remote in Ireland
SupportNinja is hiring a Partnership Manager in Ireland to expand advisor, consultant, and broker relationships for its technology-enabled CX and BPO services. The role develops referral pipelines and turns partner opportunities into revenue.
Description
- Manage and expand relationships with outsourcing advisors, consultants, and brokers
- Act as the main contact for external partners
- Source, recruit, and onboard new referral partners
- Develop a pipeline of advisory firms that match target industries and deal sizes
- Oversee referrals from initial intake and qualification through sales handoff
- Monitor deal progress and follow up with referring partners
- Promote partner-sourced opportunities internally
- Work with sales, solutions, and marketing teams to support rapid response and a positive prospect experience
- Teach partners about the company’s services, technology platform, and differentiators
- Plan and deliver partner engagement initiatives, including check-ins, business reviews, newsletters, and co-marketing activities
- Represent the organization at industry events, advisor conferences, and networking events
- Maintain partner performance and referral pipeline records in the CRM
- Measure and communicate partner-generated pipeline, conversion, and revenue results
- Work with marketing to create partner enablement materials, including one-pagers, case studies, and battlecards
- Share market intelligence with leadership on partner requirements, competitive positioning, and emerging trends
Requirements
- Three to five years of experience in partnerships, channel sales, business development, or client-facing work within a BPO, BPS, or outsourcing organization
- Demonstrated success building and managing a referral or channel pipeline that produced closed revenue
- Strong relationship-management capability
- Excellent written and spoken communication skills
- Ability to present a technology-enabled BPO value proposition credibly to experienced advisors
- Experience using CRM platforms such as HubSpot or Salesforce
- Highly organized and self-directed, with the ability to manage multiple partners with limited supervision
- Willingness to travel approximately 15% to 25% for industry events and in-person partner meetings
- Availability during US business hours
- Familiarity with the outsourcing advisory landscape, including sourcing advisors, consultants, and brokers, preferred
- Previous experience with a BPO, BPS, or CX outsourcing provider, or with an advisory or consulting organization in this ecosystem, preferred
- Experience creating partner enablement programs or co-marketing campaigns from the ground up, preferred
Benefits
- Remote work arrangement
- Equipment supplied by the company
- Equal Employment Opportunity employer
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