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TD
TD
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TD is a major North American bank serving individuals, businesses, and institutional clients through personal and business banking, insurance, wealth management, and securities services. Its broad operating model supports career opportunities across banking and finance, with roles spanning different regions and areas of expertise. TD also emphasizes sustainability, diversity, equity, inclusion, and community impact, shaping a workplace culture centered on care, respect, and employee growth.
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Manager, Learning Architecture & Strategy - TD Toronto

Lead learning strategy for TD’s Canadian Banking Contact Centre by designing scalable development programs. Own needs analysis, instructional design, content development, roadmaps, and stakeholder coordination.

CACanada
$96,900 – $136,800 / year
On-siteFull-timeMiddleSeniorEnglish RequiredFrench RequiredArchitect

Description

  • Report to the Senior Manager, Business Management
  • Design and continuously improve learning solutions for the Canadian Banking Contact Centre
  • Act as the primary learning lead for the Canadian Banking Contact Centre
  • Convert business priorities into practical, scalable learning solutions that improve colleague proficiency and performance
  • Lead needs analysis, content strategy, and learning asset development for onboarding, Day 2, and capability uplift
  • Create and maintain a learning roadmap aligned with business goals and workforce priorities
  • Advise leaders on learning scope, delivery methods, and sequencing
  • Create and implement long-term learning strategies, plans, and roadmaps
  • Assess learning needs and performance gaps
  • Identify root causes and recommend learning or non-learning interventions
  • Use instructional design methods and adult learning principles to create learning solutions
  • Define learning design standards, tools, and practices
  • Turn complex business processes into learner-focused experiences across multiple delivery formats
  • Manage the learning inventory and identify content modernization or streamlining opportunities
  • Develop business cases for learning initiatives and establish rollout plans
  • Partner with HRBPs, L&D centers of excellence, learning operations, learning technology teams, and external vendors
  • Resolve issues and escalations connected to the learning strategy
  • Coordinate learning initiatives across concurrent workstreams and schedules
  • Monitor progress, risks, and dependencies, escalating issues when needed
  • Use feedback and performance insights to enhance learning solutions
  • Support leadership updates and communications for learning initiatives

Requirements

  • At least five years of experience in Learning & Development, instructional design, adult education, or a related discipline
  • Expertise in instructional design approaches such as ADDIE, SAM, Design Thinking, and adult learning principles
  • Track record of creating learning solutions for complex business settings
  • Experience managing learning initiatives end to end, from needs assessment through design, development, implementation, and evaluation
  • Strong knowledge of learning measurement, learner experience, and capability development practices
  • Excellent presentation, communication, and storytelling abilities
  • Ability to work effectively amid ambiguity and changing priorities
  • Ability to conduct detailed needs assessments at the organizational, team, and project levels
  • Strong planning and prioritization skills, with the ability to manage multiple deadlines accurately
  • Ability to build and sustain relationships with varied stakeholders, including executives, program support teams, external partners, and vendors
  • University degree or equivalent experience
  • Required post-secondary education in Adult Education, Instructional Design, Learning & Development, or a related field
  • Contact centre knowledge and experience are an asset
  • Demonstrated commitment to ongoing learning
  • For Quebec roles, mastery of a language other than French to support or interact with employees or colleagues who require services and support in another language

Benefits

  • Base salary
  • Variable compensation
  • Health and well-being benefits
  • Savings and retirement programs
  • Paid time off
  • Banking benefits and discounts
  • Career development
  • Reward and recognition programs
  • Regular development discussions, training programs, and a competitive benefits plan
  • Access to an online learning platform
  • Mentoring programs
  • Training and onboarding sessions
  • Accessibility accommodations throughout the interview process

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