The Hanover Insurance Group
The Hanover Insurance Group
5,001 – 10,000 Employees
B2BB2CInsurance
The Hanover Insurance Group is a U.S.-based insurance provider serving individuals, businesses, agents, and brokers. Its personal insurance portfolio includes home, auto, motorcycle, umbrella, condominium, renters, and specialty coverage for items such as collector cars, watercraft, and valuables. For commercial customers, Hanover offers business owner’s policies, commercial auto, workers’ compensation, management liability, cyber, professional liability, property, surety, and industry-focused solutions for sectors including construction, healthcare, life sciences, and retail. The company also provides claims support, policy management tools, educational resources, risk services, and distribution support through its agent and broker network.

Senior Business Analyst, Commercial Lines Insurance (Massachusetts Remote)

Lead business analysis for a Commercial Lines insurance team by improving processes, data, and technology solutions. Own complex requirements, prototypes, testing, and cross-functional initiatives.

Description

  • Gather, develop, analyze, document, and communicate business needs and requirements
  • Partner with technology and business organizations
  • Assess assignment needs through direct engagement with management, leadership, technology teams, business stakeholders, and customers
  • Analyze requirements and create specifications, storyboards, and prototypes for integrated solutions
  • Support or lead highly complex business and technical processes across departments and lines of business
  • Act as a subject matter expert and potentially lead projects with broad scope
  • Provide technical expertise across business functions and understand relationships among business, data, and technology
  • Manage the collection, analysis, documentation, and coordination of multiple business and technical requirements
  • Facilitate planning and requirements-gathering sessions with business partners
  • Build business-partner relationships and manage innovative solution development and implementation
  • Coach and mentor less experienced team members on technical matters
  • Research and apply technology-solution best practices
  • Define business needs, align them with priorities, and evaluate effects on other processes
  • Advise business partners on options, technical constraints, risks, and cost-benefit considerations
  • Oversee requirements documentation and participate in prototype development
  • Collaborate with project managers through requirements, design, testing, implementation, and maintenance
  • Support the development and execution of test cases and use cases
  • Determine when automation is appropriate and assess its impact
  • Participate in, facilitate, and lead project meetings and working sessions
  • Support complex reports and reporting requirements
  • Analyze and provide production support for complex or escalated issues
  • Partner with technology development teams to deliver solutions
  • Provide support during the warranty period as needed

Requirements

  • Typically requires seven to ten years of relevant technical and business experience
  • Demonstrated knowledge of business operations, requirements processing, business modeling, information systems, project life cycles, and business process development
  • Bachelor’s degree in a related field, specialized training, certification, or equivalent work experience
  • Knowledge of industry business analysis best practices is preferred
  • Strong analytical thinking and problem-solving abilities
  • Ability to communicate technical and business concepts effectively
  • Conceptual thinking skills with the ability to identify patterns and relationships
  • Professional or technical consulting expertise
  • Strong information-seeking and in-depth research capabilities
  • Innovation and process improvement skills
  • Ability to mentor and develop colleagues
  • Relationship-building skills
  • Self-management, planning, organization, flexibility, and the ability to perform under stress
  • Knowledge of a business function such as IT, marketing, sales, finance, HR, or engineering
  • Business operations analysis skills
  • Knowledge of business requirements analysis and technical design requirements
  • Knowledge of business data requirements
  • Information systems knowledge spanning hardware, software, and networks
  • Ability to use a personal computer and standard office equipment
  • Ability to sit and/or stand for extended periods
  • Ability to travel as needed

Benefits

  • Hybrid/flexible work arrangement or remote location
  • Full-time, exempt position

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