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SERVPRO
SERVPRO
201 – 500 Employees
HealthcareInsuranceLogistics
SERVPRO is a cleanup and restoration company serving residential and commercial customers across the United States and Canada. Its services include fire and water damage restoration, mold remediation, and general cleaning, supported by a network of more than 2,280 locations and around-the-clock emergency response. Founded in 1967, SERVPRO employs trained restoration professionals who help customers recover and return affected properties to usable condition after major damage.
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Learning Partner, Commercial Large Loss (Onsite)

Deliver live and virtual training for SERVPRO franchise and headquarters teams. Strengthen operational standards, SME facilitation, and Commercial Large Loss capability.

USUnited StatesTNTennesseeOn-siteFull-timeMiddleSeniorEnglish RequiredAffiliate ManagerAffiliate Marketing

Description

  • Lead live and virtual workshops for franchise teams and headquarters employees
  • Run hands-on, scenario-based training aligned with established standards
  • Adjust delivery to learner needs while preserving instructional goals and brand expectations
  • Maintain working knowledge of operational standards, equipment, processes, and relevant practices
  • Work with headquarters and franchise subject-matter experts to validate content and co-facilitate sessions
  • Coach SMEs and field leaders on facilitation methods, delivery standards, and workshop preparation
  • Help T3 participants provide consistent training that meets operational standards
  • Organize materials, equipment, and logistics for in-person and virtual workshops
  • Manage scheduling, enrollment, and communications with the Field Capability Administrator
  • Prepare virtual and physical learning environments for an effective participant experience
  • Coordinate with Instructional Design, Learning Experience, Operations, and multimedia teams
  • Facilitate or provide subject-matter expertise at major learning events, including conventions and summits

Requirements

  • Bring 3–5 or more years of experience in training delivery, facilitation, field operations, or capability development
  • Experience leading workshops in distributed, franchise, or field-based settings is preferred
  • Experience in the assigned School is strongly preferred
  • Use virtual delivery platforms such as Zoom and Teams, along with LMS-supported learning environments
  • Understand ILT content structure and instructional intent
  • Demonstrate strong situational awareness and adapt delivery to learner needs
  • Build effective working relationships with franchisees, SMEs, and field leaders
  • Show commitment to continuous improvement and learner success
  • Hold a bachelor's degree in a related field, or have an equivalent combination of education and relevant work experience
  • Be able to travel and work across SERVPRO franchise locations and headquarters
  • Work standard hours within a 40-hour work week
  • Work additional hours when necessary to complete assignments and projects on schedule
  • Travel up to 50%

Benefits

  • Comprehensive health coverage with medical, vision, and dental options
  • 401(k) plan with company matching
  • Company profit-sharing plan
  • Generous paid time off and paid holidays
  • Paid parental leave
  • Access to two onsite fitness rooms
  • Employee Assistance Program
  • Employee Resource Groups
  • Personal and professional development program

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