SERVPRO
SERVPRO
SERVPRO este o companie de curățenie și restaurare care deservește clienți rezidențiali și comerciali din Statele Unite și Canada. Serviciile sale includ restaurarea daunelor provocate de incendii și apă, remedierea mucegaiului și curățenia generală, susținute de o rețea de peste 2.280 de locații și de un serviciu de intervenție în caz de urgență disponibil non-stop. Fondată în 1967, SERVPRO are specialiști instruiți în restaurare care îi ajută pe clienți să se redreseze și să readucă proprietățile afectate într-o stare utilizabilă după pagube majore.

Learning Partner, Commercial Large Loss (Onsite)

Deliver live and virtual training for SERVPRO franchise and headquarters teams. Strengthen operational standards, SME facilitation, and Commercial Large Loss capability.

Descriere

  • Lead live and virtual workshops for franchise teams and headquarters employees
  • Run hands-on, scenario-based training aligned with established standards
  • Adjust delivery to learner needs while preserving instructional goals and brand expectations
  • Maintain working knowledge of operational standards, equipment, processes, and relevant practices
  • Work with headquarters and franchise subject-matter experts to validate content and co-facilitate sessions
  • Coach SMEs and field leaders on facilitation methods, delivery standards, and workshop preparation
  • Help T3 participants provide consistent training that meets operational standards
  • Organize materials, equipment, and logistics for in-person and virtual workshops
  • Manage scheduling, enrollment, and communications with the Field Capability Administrator
  • Prepare virtual and physical learning environments for an effective participant experience
  • Coordinate with Instructional Design, Learning Experience, Operations, and multimedia teams
  • Facilitate or provide subject-matter expertise at major learning events, including conventions and summits

Cerințe

  • Bring 3–5 or more years of experience in training delivery, facilitation, field operations, or capability development
  • Experience leading workshops in distributed, franchise, or field-based settings is preferred
  • Experience in the assigned School is strongly preferred
  • Use virtual delivery platforms such as Zoom and Teams, along with LMS-supported learning environments
  • Understand ILT content structure and instructional intent
  • Demonstrate strong situational awareness and adapt delivery to learner needs
  • Build effective working relationships with franchisees, SMEs, and field leaders
  • Show commitment to continuous improvement and learner success
  • Hold a bachelor's degree in a related field, or have an equivalent combination of education and relevant work experience
  • Be able to travel and work across SERVPRO franchise locations and headquarters
  • Work standard hours within a 40-hour work week
  • Work additional hours when necessary to complete assignments and projects on schedule
  • Travel up to 50%

Beneficii

  • Comprehensive health coverage with medical, vision, and dental options
  • 401(k) plan with company matching
  • Company profit-sharing plan
  • Generous paid time off and paid holidays
  • Paid parental leave
  • Access to two onsite fitness rooms
  • Employee Assistance Program
  • Employee Resource Groups
  • Personal and professional development program

Locuri de muncă similare