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SR International Incorporation
SR International Incorporation
11 – 50 Employees
B2B
Founded in 2002, SR International Incorporation provides information technology services and solutions for businesses in the United States. Its work spans cloud computing, mobile technologies, web development, .NET, Java, enterprise resource planning, and customer relationship management. The company supports client projects through skilled IT professionals and a flexible engagement model focused on delivering technology solutions across diverse business needs.
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Hybrid Help Desk Specialist – Phoenix, AZ

Provide Tier 1 and Tier 2 technical support to Human Services Department employees using Microsoft Dynamics 365 and related systems. Handle ticket triage, troubleshooting, access requests, documentation, and end-user training in a hybrid role.

USUnited StatesAZArizona
$30 / hour
HybridFull-timeJuniorMiddleNo degree requiredEnglish RequiredIT Support

Description

  • Act as the primary contact for HSD employees seeking technical or business-application support
  • Assist users through tickets, phone calls, email, and other support channels
  • Diagnose and resolve Tier 1 and Tier 2 incidents and service requests
  • Record incidents, requests, troubleshooting steps, resolutions, and escalations in the ticketing system
  • Assess and direct application, infrastructure, data, security, and business-process issues
  • Manage user accounts, application access, permissions, password resets, and account unlocks
  • Deliver frontline assistance for Microsoft Dynamics 365 and other HSD applications
  • Help users adapt to application changes, implementations, migrations, upgrades, and technology transitions
  • Develop and update knowledge articles, standard procedures, user guides, FAQs, and technical training resources
  • Provide one-on-one and group training for end users
  • Handle additional duties that support departmental operations and business requirements

Requirements

  • At least two years of recent Tier 1 support experience in a technical helpdesk setting
  • High school diploma or GED certificate
  • Associate degree or higher in computer science or a related discipline preferred
  • Certification such as CompTIA A+, HDI Support Center, or Microsoft Certified Professional
  • Valid Arizona driver’s license required upon hire
  • Eligibility to obtain an Arizona Department of Public Safety Level 1 Fingerprint Clearance Card
  • Availability to work in a hybrid office setting at least two days per week, on Tuesdays and Wednesdays, with additional onsite work as needed
  • Ability to perform repetitive movements, including typing and data entry
  • Ability to view close-range details during frequent computer use
  • Ability to bend, reach, kneel, stoop, and lift up to 50 pounds
  • Experience using Microsoft Dynamics 365 and ticketing systems

Benefits

  • Hybrid work arrangement
  • Three- to four-month assignment
  • Hands-on experience with Microsoft Dynamics 365 and other departmental business applications

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