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Graphic Packaging International, LLC develops fiber-based packaging for food, beverage, and other consumer products. Its portfolio includes paper cups, food cartons, and beverage containers, placing the company at the intersection of manufacturing, food and beverage, and eCommerce supply chains. Headquartered in Atlanta, Georgia, Graphic Packaging operates across more than 130 locations worldwide and has nearly 25,000 employees. The company’s work also emphasizes environmentally responsible packaging, workplace diversity, sustainability, and community involvement. Its careers site provides information for professionals exploring opportunities with the organization.
Customer Advocate II (Onsite) – Lancaster, Texas
Manage filter-frame customer accounts, orders, inventory, and service issues for Graphic Packaging International, a paperboard packaging manufacturer. Coordinate with sales, logistics, planning, and manufacturing teams to support reliable order fulfillment.
United States
Texas$52,600 – $65,700 / year
On-siteFull-timeJuniorMiddleEnglish RequiredCustomer AdvocateCustomer SuccessDescription
- Manage major customer accounts using supply chain processes, systems, and tools
- Balance customer requirements with division objectives when making account decisions
- Build effective relationships across customer service, sales, supply chain, and manufacturing through clear communication
- Oversee multiple filter-frame accounts with ownership and accountability
- Act as customers’ primary daily contact and trusted resource
- Support root-cause analysis for customer problems and concerns
- Strengthen customer relationships through responsive service, proactive updates, and dependable support
- Use NAV ERP systems for order entry, tracking, and issue resolution
- Enter customer purchase orders promptly
- Coordinate order quantities and shipping methods to improve efficiency and customer satisfaction
- Anticipate customer requirements and plan accounts for incoming orders
- Track inventory levels
- Make daily decisions that support consistent order management across multiple accounts
- Investigate and resolve customer issues through root-cause analysis and proactive action
- Coordinate communication among Sales, Logistics, Planning, and Manufacturing
- Procure supplies other than board and pallets
- Schedule and plan waste-truck requirements
- Match received invoices with purchase orders for accounting
- Prepare and record board deliveries in the ERP system
- Attend meetings, share knowledge, provide backup coverage, identify process improvements, and support respectful team collaboration
Requirements
- Bachelor’s degree or equivalent professional experience
- Two to five years of experience in a fast-paced, high-volume customer service environment
- Foundational knowledge of global supply chain functions, including demand planning, supply planning, warehousing, transportation, and manufacturing
- Demonstrated success providing customer service to internal and external customers
- Proficiency with Microsoft Office, particularly Excel
- Strong analytical and problem-solving abilities
- Experience applying root-cause analysis and supporting continuous improvement
- Proficiency with Outlook, Word, and Excel
- Proactive communication, time management, attention to detail, process-improvement orientation, resilience, adaptability, customer focus, conflict management, action orientation, and strong verbal and written communication
- Bachelor of Arts degree or relevant professional experience in lieu of a degree
Benefits
- Compensation and benefits programs presented as among the best in the industry
- Reasonable accommodations for individuals with disabilities
- Inclusive, barrier-free recruiting and hiring process
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