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Graphic Packaging International, LLC
Graphic Packaging International, LLC
Alimente și băuturiComerț electronicIndustria prelucrătoare
Graphic Packaging International, LLC dezvoltă ambalaje pe bază de fibre pentru produse alimentare, băuturi și alte bunuri de consum. Portofoliul companiei include pahare din hârtie, cutii pentru alimente și recipiente pentru băuturi, situând compania la intersecția dintre producție, lanțurile de aprovizionare din industria alimentară și a băuturilor și comerțul electronic. Cu sediul în Atlanta, Georgia, Graphic Packaging operează în peste 130 de locații din întreaga lume și are aproape 25.000 de angajați. Activitatea companiei pune, de asemenea, accent pe ambalaje responsabile față de mediu, diversitate la locul de muncă, sustenabilitate și implicare în comunitate. Site-ul său de cariere oferă informații profesioniștilor care explorează oportunități în cadrul organizației.
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Locurile de muncă ale companiei

Customer Advocate II (Onsite) – Lancaster, Texas

Manage filter-frame customer accounts, orders, inventory, and service issues for Graphic Packaging International, a paperboard packaging manufacturer. Coordinate with sales, logistics, planning, and manufacturing teams to support reliable order fulfillment.

USStatele Unite ale AmericiiTXTexas
52.600 $ – 65.700 $ / an
La sediuNormă întreagăJuniorNivel mediuLimbă Obligatorie: englezăAvocatul clientuluiSuccesul clienților
ERP

Descriere

  • Manage major customer accounts using supply chain processes, systems, and tools
  • Balance customer requirements with division objectives when making account decisions
  • Build effective relationships across customer service, sales, supply chain, and manufacturing through clear communication
  • Oversee multiple filter-frame accounts with ownership and accountability
  • Act as customers’ primary daily contact and trusted resource
  • Support root-cause analysis for customer problems and concerns
  • Strengthen customer relationships through responsive service, proactive updates, and dependable support
  • Use NAV ERP systems for order entry, tracking, and issue resolution
  • Enter customer purchase orders promptly
  • Coordinate order quantities and shipping methods to improve efficiency and customer satisfaction
  • Anticipate customer requirements and plan accounts for incoming orders
  • Track inventory levels
  • Make daily decisions that support consistent order management across multiple accounts
  • Investigate and resolve customer issues through root-cause analysis and proactive action
  • Coordinate communication among Sales, Logistics, Planning, and Manufacturing
  • Procure supplies other than board and pallets
  • Schedule and plan waste-truck requirements
  • Match received invoices with purchase orders for accounting
  • Prepare and record board deliveries in the ERP system
  • Attend meetings, share knowledge, provide backup coverage, identify process improvements, and support respectful team collaboration

Cerințe

  • Bachelor’s degree or equivalent professional experience
  • Two to five years of experience in a fast-paced, high-volume customer service environment
  • Foundational knowledge of global supply chain functions, including demand planning, supply planning, warehousing, transportation, and manufacturing
  • Demonstrated success providing customer service to internal and external customers
  • Proficiency with Microsoft Office, particularly Excel
  • Strong analytical and problem-solving abilities
  • Experience applying root-cause analysis and supporting continuous improvement
  • Proficiency with Outlook, Word, and Excel
  • Proactive communication, time management, attention to detail, process-improvement orientation, resilience, adaptability, customer focus, conflict management, action orientation, and strong verbal and written communication
  • Bachelor of Arts degree or relevant professional experience in lieu of a degree

Beneficii

  • Compensation and benefits programs presented as among the best in the industry
  • Reasonable accommodations for individuals with disabilities
  • Inclusive, barrier-free recruiting and hiring process

Locuri de muncă similare

FHI 360

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1.001 – 5.000 Angajați
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USStatele Unite ale Americii
86.000 $ – 116.000 $ / an
RemoteNormă întreagăSeniorLimbă Obligatorie: englezăAnalist

Lead data analytics and visualization for FHI 360’s global emergency and infectious disease response programs. Build dashboards, deliver epidemiological insights, and support monitoring, evaluation, and learning across project teams.

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