SR International Incorporation
SR International Incorporation
11 – 50 Қызметкерлер
B2B
2002 жылы құрылған SR International Incorporation Америка Құрама Штаттарындағы бизнеске ақпараттық технологиялар қызметтері мен шешімдерін ұсынады. Компанияның қызметі бұлтты есептеулерді, мобильді технологияларды, веб-әзірлеуді, .NET, Java, кәсіпорын ресурстарын жоспарлауды және клиенттермен қарым-қатынасты басқаруды қамтиды. Компания білікті IT мамандары мен әртүрлі бизнес қажеттіліктеріне арналған технологиялық шешімдерді ұсынуға бағытталған икемді жұмыс үлгісі арқылы клиенттік жобаларды қолдайды.

Hybrid Help Desk Specialist – Phoenix, AZ

Provide Tier 1 and Tier 2 technical support to Human Services Department employees using Microsoft Dynamics 365 and related systems. Handle ticket triage, troubleshooting, access requests, documentation, and end-user training in a hybrid role.

Сипаттама

  • Act as the primary contact for HSD employees seeking technical or business-application support
  • Assist users through tickets, phone calls, email, and other support channels
  • Diagnose and resolve Tier 1 and Tier 2 incidents and service requests
  • Record incidents, requests, troubleshooting steps, resolutions, and escalations in the ticketing system
  • Assess and direct application, infrastructure, data, security, and business-process issues
  • Manage user accounts, application access, permissions, password resets, and account unlocks
  • Deliver frontline assistance for Microsoft Dynamics 365 and other HSD applications
  • Help users adapt to application changes, implementations, migrations, upgrades, and technology transitions
  • Develop and update knowledge articles, standard procedures, user guides, FAQs, and technical training resources
  • Provide one-on-one and group training for end users
  • Handle additional duties that support departmental operations and business requirements

Талаптар

  • At least two years of recent Tier 1 support experience in a technical helpdesk setting
  • High school diploma or GED certificate
  • Associate degree or higher in computer science or a related discipline preferred
  • Certification such as CompTIA A+, HDI Support Center, or Microsoft Certified Professional
  • Valid Arizona driver’s license required upon hire
  • Eligibility to obtain an Arizona Department of Public Safety Level 1 Fingerprint Clearance Card
  • Availability to work in a hybrid office setting at least two days per week, on Tuesdays and Wednesdays, with additional onsite work as needed
  • Ability to perform repetitive movements, including typing and data entry
  • Ability to view close-range details during frequent computer use
  • Ability to bend, reach, kneel, stoop, and lift up to 50 pounds
  • Experience using Microsoft Dynamics 365 and ticketing systems

Артықшылықтар

  • Hybrid work arrangement
  • Three- to four-month assignment
  • Hands-on experience with Microsoft Dynamics 365 and other departmental business applications

Ұқсас жұмыс орындары

Red Hat

Consulting Cloud Architect, OpenShift

Red Hat

Design and deliver Red Hat OpenShift, Kubernetes, and hybrid cloud solutions for enterprise customers. Lead customer engagements focused on infrastructure, automation, and application delivery.

Ашу
Kreato Global | BPO and Language Solutions
Red Hat

Red Hat OpenShift Cloud Consultant

Red Hat

Implement Red Hat OpenShift, Ceph, and Ansible solutions for enterprise customers in Israel. Design cloud architectures and advance DevOps automation at customer sites.

Ашу
Taurus SA

IT Technician and Client Support Specialist

Taurus SA
51 – 200 Қызметкерлер
Банк ісіКриптовалютаФинтех

Support Taurus’s corporate users and external clients at a regulated digital-asset fintech. Handle Azure infrastructure, endpoint support, ticket triage, and client issue resolution.

Ашу
RecruitGo

Remote Executive Assistant, Outreach and Marketing — Philippines

RecruitGo

Handle administrative support, CRM, outreach, and marketing for RecruitGo, an Employer of Record serving global clients with talent from emerging markets. Support two UK-facing clients with day-to-day administration and creative campaigns.

Ашу
Mars

Mars Customer Manager, Wegmans Account, Illinois Remote

Mars

Lead Mars Snacking’s Accelerator account strategy for Wegmans. Drive retailer growth through assortment, merchandising, pricing, promotions, and forecasting.

Ашу
Outforce

Credit Control and Collections Analyst

Outforce

Manage receivables, collections, and cash flow reporting for an FMCG business. Use SAP, Vend, and Excel to assess customer accounts and credit risk.

Ашу
Salonkee

Sales Representative, Salon Software — Göttingen

Salonkee
51 – 200 Қызметкерлер
SaaSМаркетплейсСұлулық

Grow Salonkee’s salon software business across Göttingen through local prospecting, product demonstrations, and end-to-end sales. Build relationships with salon owners and guide them from first contact through to closing.

Ашу
Salonkee

Hybrid Sales Representative, Lindau

Salonkee
51 – 200 Қызметкерлер
SaaSМаркетплейсСұлулық

Grow Salonkee’s salon software business across Lindau and Friedrichshafen through outreach, product demonstrations, and end-to-end sales. Build relationships with local salon owners and manage each opportunity through to closing.

Ашу