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Graphic Packaging International, LLC
Graphic Packaging International, LLC
eCommerceFood & BeverageManufacturing
Graphic Packaging International, LLC develops fiber-based packaging for food, beverage, and other consumer products. Its portfolio includes paper cups, food cartons, and beverage containers, placing the company at the intersection of manufacturing, food and beverage, and eCommerce supply chains. Headquartered in Atlanta, Georgia, Graphic Packaging operates across more than 130 locations worldwide and has nearly 25,000 employees. The company’s work also emphasizes environmentally responsible packaging, workplace diversity, sustainability, and community involvement. Its careers site provides information for professionals exploring opportunities with the organization.
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Customer Advocate II – Sturgis, Michigan

Support packaging customers after purchase by resolving issues and coordinating orders. Partner with production and distribution teams at Graphic Packaging International.

USUnited StatesMIMichigan
$47,500 – $59,400 / year
On-siteFull-timeMiddleSeniorEnglish RequiredCustomer AdvocateCustomer Success

Description

  • Deliver technical and non-technical support to customers after purchase
  • Assist customers by phone, online chat, and text
  • Investigate customer concerns and determine appropriate resolutions
  • Coordinate customer orders between customers, production, and distribution teams
  • Follow plant, hygiene, allergen, and Safe Quality Food procedures
  • Escalate potentially unsafe SQF conditions and customer complaints
  • Contribute to SQF root-cause investigations and corrective actions involving complaints, audits, validation, and verification
  • Gather and communicate information or data that requires explanation or interpretation

Requirements

  • Bachelor’s degree or equivalent; no prior experience required
  • Understand the processes and procedures relevant to the position
  • Bring substantial knowledge developed through training or professional experience
  • Demonstrate established skills across routine daily responsibilities
  • Work consistently within standardized procedures and practices
  • Select suitable actions while operating within defined procedures
  • Follow plant rules and processes, including hygiene and allergen requirements for Safe Quality Foods
  • Recognize and report potentially unsafe conditions and customer complaints
  • Participate in SQF root-cause analysis and corrective-action activities
  • Perform the essential duties of the role satisfactorily, with or without reasonable accommodation

Benefits

  • Access to compensation and benefits programs positioned among the strongest in the industry
  • Reasonable accommodation is available to qualified individuals with disabilities

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