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Aretus is a consumer outdoor gear company focused on practical, thoughtfully engineered equipment for camping and hiking. Its flagship product, the Aretus Eagle Tent, is designed for fast setup in under 60 seconds and pack-down in under two minutes. The tent accommodates three to four people with gear and includes features such as a 3000 mm waterproof rating, raised floor, dual entrances, vestibules, mosquito nets, and a convertible inner tent that can be used as a beach shelter. Founded by Aaron and Niklas, Aretus sells its products through channels including Amazon.
German Customer Service Representative – Sporting Goods (Remote in Germany)
Support German-speaking Amazon customers for TRETMANN, a growing sporting goods brand. Handle product questions, orders, returns, technical issues, and related customer service cases.
Description
- Act as the primary customer contact by phone and email for product-related questions
- Assist Amazon customers with Buyer-Seller Messaging, A-to-Z claims, and return requests
- Resolve order, return, and technical issues promptly and professionally
- Work closely with logistics, returns, and customer support teams
- Keep the ticketing system current and record customer inquiries accurately
- Suggest practical ideas for improving the customer experience
- Work 40 hours per week from October through March, then 20 to 40 hours per week during summer on a mutually agreed flexible schedule
Requirements
- Native-level German proficiency in both speaking and writing
- Previous experience in Amazon customer service
- Working knowledge of Seller Central, Buyer-Seller Messaging, A-to-Z claims, and return processing
- Experience providing customer support by telephone
- Previous experience working from home
- A quiet home environment suitable for making calls
- Availability for 40 hours per week from October through March and 20 to 40 hours per week in summer by agreement
- Your latest vocational training or degree program must have ended at least two years ago; no formal training or degree is required
- A friendly, helpful, and patient manner, including under pressure
- Strong ability to identify and solve customer problems
- Reliable, self-directed work habits
- Basic familiarity with sporting equipment is an advantage
- Comfort using laptops, tablets, and smartphones
Benefits
- Work fully remotely from home anywhere in Germany
- No commute or office attendance required
- Join a small team with direct, efficient communication
- Receive a dedicated contact person from your first day
- Get training and guidance from the Customer Service Manager
- Use company-provided equipment to test products at home
- Receive employee discounts across the product range, including offers for family and friends
- Work defined service hours without night or weekend shifts
- Access career development opportunities within a fast-growing brand
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