5CA
5CA
1,001 – 5,000 Employees
B2BGaming
5CA is a B2B customer experience and technical support outsourcing company specializing in multilingual, remote service delivery, with a strong focus on gaming. Since 2005, the company has operated with a fully work-from-home workforce and has supported major gaming clients for more than 20 years. Its teams handle customer, player, and technical support in multiple languages, with hiring opportunities including Gaming Support Agent, Customer Support Agent, and Tech Support Agent roles across various countries.

German and English Gaming Support Agent - Remote in Croatia

Provide remote player support for 5CA’s gaming and technology clients from Croatia. Resolve account, technical, purchase, and gameplay issues in German and English.

Description

  • Support customers for an assigned game studio
  • Assist players with account and technical problems
  • Resolve questions related to purchases and gameplay
  • Collaborate with fellow agents under the direction of a Team Lead and Operations Manager
  • Complete guided training modules to strengthen and expand job-related skills
  • Keep informed about the client’s latest projects, updates, previous releases, and brand guidelines
  • Help players maintain an enjoyable gaming experience

Requirements

  • Advanced German proficiency at C1 level or higher
  • Intermediate English proficiency at B2 level or higher
  • Residence in Croatia
  • Strong gaming knowledge and enthusiasm for video games
  • Ownership of a PS4, PS5, Xbox One, Xbox One Series X, Nintendo Switch, or modern gaming PC or laptop
  • Ability to learn quickly, take initiative, and troubleshoot effectively
  • A dedicated, quiet workspace at home
  • Internet service providing at least 15 Mb/s download and upload speeds, with international latency below 120 ms
  • At least 8 GB of RAM
  • Windows 11, excluding S Mode, or macOS 13.0 or later
  • Processor with a CPU Mark of at least 9220, including 8th-generation Intel or later and 2nd-generation Ryzen or later
  • GPU with a G3D Rating of at least 4806, such as a GTX 760 or stronger
  • Smartphone for two-factor authentication running Android 10.0 or later or iOS 16.0 or later
  • Customer service experience is optional but advantageous

Benefits

  • Work entirely remotely and avoid commuting time and travel expenses
  • Join a fast-moving international company serving ambitious gaming, e-commerce, and technology clients
  • Work in a casual, diverse, and inclusive environment spanning more than 80 countries and 25 languages
  • Use innovative digital tools and receive comprehensive training
  • Access an online training-course library
  • Take part in learning and career-development initiatives offered throughout the year
  • Participate in engaging employee activities
  • Join employee-led communities including 5CA Connect, Pride, 5CA Gamers, and Women of 5CA

Related Jobs