Lead Business Analyst – Sustainable Digital Products
SGS
Lead discovery and delivery preparation for SGS and bluesign sustainable digital products. Turn complex business needs into clear, testable product work.
खोलें
5CA एक B2B ग्राहक अनुभव और तकनीकी सहायता आउटसोर्सिंग कंपनी है, जो बहुभाषी, दूरस्थ सेवा प्रदान करने में विशेषज्ञता रखती है और जिसका विशेष ध्यान गेमिंग पर है। 2005 से, कंपनी पूरी तरह घर से काम करने वाले कर्मचारियों के साथ काम कर रही है और 20 से अधिक वर्षों से प्रमुख गेमिंग ग्राहकों को सहायता प्रदान कर रही है। इसकी टीमें कई भाषाओं में ग्राहक सहायता, प्लेयर सहायता और तकनीकी सहायता संभालती हैं। विभिन्न देशों में गेमिंग सपोर्ट एजेंट, कस्टमर सपोर्ट एजेंट और टेक सपोर्ट एजेंट जैसी भूमिकाओं के लिए नियुक्ति के अवसर उपलब्ध हैं।
German and English Gaming Support Agent - Remote in Croatia
Provide remote player support for 5CA’s gaming and technology clients from Croatia. Resolve account, technical, purchase, and gameplay issues in German and English.
विवरण
- Support customers for an assigned game studio
- Assist players with account and technical problems
- Resolve questions related to purchases and gameplay
- Collaborate with fellow agents under the direction of a Team Lead and Operations Manager
- Complete guided training modules to strengthen and expand job-related skills
- Keep informed about the client’s latest projects, updates, previous releases, and brand guidelines
- Help players maintain an enjoyable gaming experience
आवश्यकताएँ
- Advanced German proficiency at C1 level or higher
- Intermediate English proficiency at B2 level or higher
- Residence in Croatia
- Strong gaming knowledge and enthusiasm for video games
- Ownership of a PS4, PS5, Xbox One, Xbox One Series X, Nintendo Switch, or modern gaming PC or laptop
- Ability to learn quickly, take initiative, and troubleshoot effectively
- A dedicated, quiet workspace at home
- Internet service providing at least 15 Mb/s download and upload speeds, with international latency below 120 ms
- At least 8 GB of RAM
- Windows 11, excluding S Mode, or macOS 13.0 or later
- Processor with a CPU Mark of at least 9220, including 8th-generation Intel or later and 2nd-generation Ryzen or later
- GPU with a G3D Rating of at least 4806, such as a GTX 760 or stronger
- Smartphone for two-factor authentication running Android 10.0 or later or iOS 16.0 or later
- Customer service experience is optional but advantageous
लाभ
- Work entirely remotely and avoid commuting time and travel expenses
- Join a fast-moving international company serving ambitious gaming, e-commerce, and technology clients
- Work in a casual, diverse, and inclusive environment spanning more than 80 countries and 25 languages
- Use innovative digital tools and receive comprehensive training
- Access an online training-course library
- Take part in learning and career-development initiatives offered throughout the year
- Participate in engaging employee activities
- Join employee-led communities including 5CA Connect, Pride, 5CA Gamers, and Women of 5CA
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