5CA
5CA
1 001 – 5 000 Xodimlar
B2BO‘yinlar
5CA — ko‘p tilli masofaviy xizmat ko‘rsatishga ixtisoslashgan, ayniqsa o‘yinlar sohasiga e’tibor qaratadigan B2B mijozlar tajribasi va texnik yordam autsorsing kompaniyasi. Kompaniya 2005-yildan buyon to‘liq uyda ishlaydigan xodimlar jamoasi bilan faoliyat yuritib keladi va 20 yildan ortiq vaqt davomida yirik o‘yin kompaniyalariga yordam ko‘rsatib kelmoqda. Uning jamoalari bir nechta tillarda mijozlar, o‘yinchilar va texnik yordam xizmatlarini taqdim etadi. Turli mamlakatlarda Gaming Support Agent, Customer Support Agent va Tech Support Agent lavozimlari bo‘yicha ish imkoniyatlari mavjud.

German and English Gaming Support Agent - Remote in Croatia

Provide remote player support for 5CA’s gaming and technology clients from Croatia. Resolve account, technical, purchase, and gameplay issues in German and English.

Tavsif

  • Support customers for an assigned game studio
  • Assist players with account and technical problems
  • Resolve questions related to purchases and gameplay
  • Collaborate with fellow agents under the direction of a Team Lead and Operations Manager
  • Complete guided training modules to strengthen and expand job-related skills
  • Keep informed about the client’s latest projects, updates, previous releases, and brand guidelines
  • Help players maintain an enjoyable gaming experience

Talablar

  • Advanced German proficiency at C1 level or higher
  • Intermediate English proficiency at B2 level or higher
  • Residence in Croatia
  • Strong gaming knowledge and enthusiasm for video games
  • Ownership of a PS4, PS5, Xbox One, Xbox One Series X, Nintendo Switch, or modern gaming PC or laptop
  • Ability to learn quickly, take initiative, and troubleshoot effectively
  • A dedicated, quiet workspace at home
  • Internet service providing at least 15 Mb/s download and upload speeds, with international latency below 120 ms
  • At least 8 GB of RAM
  • Windows 11, excluding S Mode, or macOS 13.0 or later
  • Processor with a CPU Mark of at least 9220, including 8th-generation Intel or later and 2nd-generation Ryzen or later
  • GPU with a G3D Rating of at least 4806, such as a GTX 760 or stronger
  • Smartphone for two-factor authentication running Android 10.0 or later or iOS 16.0 or later
  • Customer service experience is optional but advantageous

Imtiyozlar

  • Work entirely remotely and avoid commuting time and travel expenses
  • Join a fast-moving international company serving ambitious gaming, e-commerce, and technology clients
  • Work in a casual, diverse, and inclusive environment spanning more than 80 countries and 25 languages
  • Use innovative digital tools and receive comprehensive training
  • Access an online training-course library
  • Take part in learning and career-development initiatives offered throughout the year
  • Participate in engaging employee activities
  • Join employee-led communities including 5CA Connect, Pride, 5CA Gamers, and Women of 5CA

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