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Granicus
Granicus
501 – 1,000 Employees
H1B Visa SponsorComplianceGovernmentSaaS
Granicus develops SaaS solutions for government organizations, helping local, state, and federal agencies deliver digital services and communicate more effectively with the public. Its Government Experience Cloud brings together tools for meeting and agenda management, constituent communication, public records, and community engagement. The company’s products support more efficient operations while helping governments create clearer, more accessible, and more transparent interactions with the people they serve.
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Experience Partner – Government CX – United States Remote

Partner with government customers to improve digital services and customer experiences through Granicus solutions. Manage strategic public-sector relationships, programs, proposals, delivery, and account growth.

USUnited States
$67,000 – $72,300 / year
RemoteFull-timeMiddleSeniorEnglish RequiredAffiliate ManagerAffiliate Marketing

Description

  • Lead pre-sales discovery and define customer experiences
  • Support project kickoffs
  • Apply relevant industry expertise and perspective
  • Improve outcomes through hands-on experience, services, data, and technical expertise
  • Maintain working knowledge of Granicus solutions
  • Align work with customer objectives and support their priorities
  • Conduct regular customer check-ins
  • Maintain project operational compliance
  • Build relationships with client stakeholders
  • Manage a portfolio of programs across assigned mid-tier customers
  • Act as the primary contact for owned programs
  • Protect existing program revenue and prevent or mitigate customer and program churn
  • Increase revenue through direct upselling and cross-selling opportunities
  • Develop, expand, and manage strategic customer relationships
  • Advise as a subject-matter expert in government CX, public engagement, communications, consultation, or digital services
  • Create and deliver presentations and proposals for customers and prospects
  • Support delivery teams with scope, timeline, execution, and acceptance management
  • Support individual contributors’ career development through performance monitoring and evaluation
  • Train and strengthen internal teams in consultative solutions development, sales, development, strategy, and implementation
  • Connect customer programs, agency priorities, and mission objectives to improve CX outcomes
  • Plan and deliver strategic program reviews for executive stakeholders
  • Identify and develop customer engagement and recognition opportunities
  • Drive organic growth across the existing customer portfolio and relationships
  • Generate demand for Granicus services and solutions
  • Work with leadership to shape new services from customer demand and insights
  • Represent customer perspectives in company solutions and processes
  • Represent Granicus as a public-sector thought leader through speaking engagements, panels, and internal or external events

Requirements

  • Bring 4–6 years of experience in consulting, customer success, or enterprise account management, including program scoping, delivery, quality assurance, and growth
  • Understanding of human-centered design methods and best practices is preferred
  • Serve effectively as a trusted adviser to government stakeholders
  • Experience working with government clients and managing their expectations is advantageous
  • Demonstrate commercial judgment and a successful record in customer or project management
  • Show commitment to public service, citizen engagement, service transformation, and communication
  • Use strong interpersonal skills to build relationships internally and externally across organizational levels
  • Be self-directed and adaptable, with a practical approach to routine work and changing priorities
  • Manage multiple client relationships and competing demands effectively
  • Value diverse perspectives and thoughtfully consider different ideas
  • Protect the confidentiality, integrity, and availability of company information assets
  • Support data privacy obligations and complete required privacy training
  • No degree requirement is stated for this role

Benefits

  • Flexible time off
  • Company-wide wellbeing days
  • Work-from-home reimbursement
  • Multiple health plan options, including a fully employer-paid plan
  • Employer HSA contributions for employees enrolled in a high-deductible health plan
  • Fitness reimbursement program
  • On-demand mental health support, including Headspace and other wellness tools
  • Paid parental leave for birthing and non-birthing parents
  • Traditional and Roth 401(k) plans with a generous company match
  • Life and AD&D insurance with fully employer-paid coverage
  • Online learning platforms
  • Competitive salary and bonuses
  • Employee resource groups
  • Coffee with Mark sessions
  • Microsoft Teams communities covering wellness, art, pets, family, parenting, and more
  • Special guest sessions addressing issues that affect employees

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