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Granicus
Granicus
501 – 1.000 Angajați
Sponsor pentru viza H1BConformitateGuvernSaaS
Granicus dezvoltă soluții software ca serviciu pentru organizații guvernamentale, ajutând agențiile locale, statale și federale să furnizeze servicii digitale și să comunice mai eficient cu publicul. Government Experience Cloud reunește instrumente pentru gestionarea ședințelor și a agendelor, comunicarea cu cetățenii, evidențele publice și implicarea comunității. Produsele companiei sprijină operațiuni mai eficiente și ajută administrațiile să creeze interacțiuni mai clare, mai accesibile și mai transparente cu oamenii pe care îi deservesc.
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Locurile de muncă ale companiei

Experience Partner – Government CX – United States Remote

Partner with government customers to improve digital services and customer experiences through Granicus solutions. Manage strategic public-sector relationships, programs, proposals, delivery, and account growth.

USStatele Unite ale Americii
67.000 $ – 72.300 $ / an
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăManager de afiliereMarketing afiliat

Descriere

  • Lead pre-sales discovery and define customer experiences
  • Support project kickoffs
  • Apply relevant industry expertise and perspective
  • Improve outcomes through hands-on experience, services, data, and technical expertise
  • Maintain working knowledge of Granicus solutions
  • Align work with customer objectives and support their priorities
  • Conduct regular customer check-ins
  • Maintain project operational compliance
  • Build relationships with client stakeholders
  • Manage a portfolio of programs across assigned mid-tier customers
  • Act as the primary contact for owned programs
  • Protect existing program revenue and prevent or mitigate customer and program churn
  • Increase revenue through direct upselling and cross-selling opportunities
  • Develop, expand, and manage strategic customer relationships
  • Advise as a subject-matter expert in government CX, public engagement, communications, consultation, or digital services
  • Create and deliver presentations and proposals for customers and prospects
  • Support delivery teams with scope, timeline, execution, and acceptance management
  • Support individual contributors’ career development through performance monitoring and evaluation
  • Train and strengthen internal teams in consultative solutions development, sales, development, strategy, and implementation
  • Connect customer programs, agency priorities, and mission objectives to improve CX outcomes
  • Plan and deliver strategic program reviews for executive stakeholders
  • Identify and develop customer engagement and recognition opportunities
  • Drive organic growth across the existing customer portfolio and relationships
  • Generate demand for Granicus services and solutions
  • Work with leadership to shape new services from customer demand and insights
  • Represent customer perspectives in company solutions and processes
  • Represent Granicus as a public-sector thought leader through speaking engagements, panels, and internal or external events

Cerințe

  • Bring 4–6 years of experience in consulting, customer success, or enterprise account management, including program scoping, delivery, quality assurance, and growth
  • Understanding of human-centered design methods and best practices is preferred
  • Serve effectively as a trusted adviser to government stakeholders
  • Experience working with government clients and managing their expectations is advantageous
  • Demonstrate commercial judgment and a successful record in customer or project management
  • Show commitment to public service, citizen engagement, service transformation, and communication
  • Use strong interpersonal skills to build relationships internally and externally across organizational levels
  • Be self-directed and adaptable, with a practical approach to routine work and changing priorities
  • Manage multiple client relationships and competing demands effectively
  • Value diverse perspectives and thoughtfully consider different ideas
  • Protect the confidentiality, integrity, and availability of company information assets
  • Support data privacy obligations and complete required privacy training
  • No degree requirement is stated for this role

Beneficii

  • Flexible time off
  • Company-wide wellbeing days
  • Work-from-home reimbursement
  • Multiple health plan options, including a fully employer-paid plan
  • Employer HSA contributions for employees enrolled in a high-deductible health plan
  • Fitness reimbursement program
  • On-demand mental health support, including Headspace and other wellness tools
  • Paid parental leave for birthing and non-birthing parents
  • Traditional and Roth 401(k) plans with a generous company match
  • Life and AD&D insurance with fully employer-paid coverage
  • Online learning platforms
  • Competitive salary and bonuses
  • Employee resource groups
  • Coffee with Mark sessions
  • Microsoft Teams communities covering wellness, art, pets, family, parenting, and more
  • Special guest sessions addressing issues that affect employees

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Asigurare de sănătateAsistență medicalăConsultanță
USStatele Unite ale AmericiiMDMaryland
127.874 $ – 162.786 $ / an
La sediuNormă întreagăLiderLimbă Obligatorie: englezăDirector

Lead Jhpiego’s work to build sustainable, market-enabled health systems. Develop private-sector partnerships, innovative financing, and scalable solutions across global health programs.

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