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Sun Life
Sun Life
H1B Visa SponsorConsultingFinanceHealthcare
Sun Life is a global financial services company headquartered in Toronto, Canada. Founded in 1865, it provides insurance, investment, financial advice, wealth, health, and asset management solutions for individuals, businesses, and institutions. Sun Life operates across North America, Asia, and Europe, combining financial services with health-focused offerings while emphasizing sustainability, diversity and inclusion, and community impact. Its broad business supports teams working across finance, healthcare, consulting, and related services.
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Disability and Absence Consultant – 12-Month Contract, Toronto Hybrid

Serve as Sun Life’s subject matter expert for Salary Continuance and disability absence management. Support employees, improve processes, maintain data quality and uphold compliance throughout the leave lifecycle.

CACanada
$65,000 – $98,000 / year
HybridFull-timeMiddleSeniorEnglish RequiredConsultant

Description

  • Act as a subject matter expert for the Salary Continuance program, its processes and supporting systems.
  • Resolve complex disability absence inquiries and escalate issues when appropriate.
  • Guide employees clearly and empathetically on disability absence procedures, timelines, documentation and responsibilities.
  • Manage Salary Continuance and disability-related absences from intake through documentation, case monitoring, follow-up, return to work, payroll status changes and LTD transitions.
  • Identify ways to improve audit controls, collaboration, employee experience and escalation practices.
  • Simplify workflows and reduce manual administrative work.
  • Contribute to Salary Continuance and absence management reviews, workstreams and process evaluations.
  • Record findings and communicate recommendations and disability management best practices.
  • Work with HR stakeholders to design, test and implement process improvements.
  • Maintain process documentation, communication templates, tools and training resources.
  • Coordinate with Payroll, Benefits, Disability Case Managers, Workplace Accommodations, Employee Relations and HR partners.
  • Keep employee information in HR systems accurate and up to date.
  • Oversee audits, reporting and data quality activities.
  • Maintain compliance with program booklets, benefits contracts, approved process flows, data privacy requirements and applicable laws.
  • Report to the Manager, People Operations (Absence Management).

Requirements

  • Knowledge of disability and absence management practices.
  • Experience with operational case management.
  • Employee-focused communication and support skills.
  • Commitment to process improvement and continuous learning.
  • Ability to collaborate with and influence stakeholders.
  • Sound risk awareness, judgment and escalation skills.
  • Proficiency with HR systems.
  • Strong attention to detail, data accuracy and organizational skills.
  • Ability to follow Salary Continuance program booklets, benefits contracts, approved process flows, data privacy requirements and applicable laws.

Benefits

  • Access to diverse career paths and extensive networking opportunities.
  • Flexible benefits available from the start of employment to support you and your family.
  • An inclusive and respectful workplace.
  • Hybrid flexibility, with office and virtual work options based on business, client and employee needs.

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